THIS. Uk players are not 2nd class thanks very much...
Way i sees it is you folks have tea with your dinner, we have coffee with our breakfast. You read your newspapers and watch your TV, well so do we.. You all play STO and so do we, but none of us are playing right now.. No second class citizens here. We're all screwed out of valuable free time that we had hoped to spend relaxing with our favorite game..
Bran...this is not good. As I discussed the communications person on FB (since the initial crashes were only being posted there) LoR is a tremendous undertaking. I, along with hordes of other real 1000+ day players and lifetime members such as myself are attempting to balance support with frustration and fear. With LoR coming, the issues going on are creating an image of complete instability. I know personal friends in game and IRL that are planning on returning to STO in 12 days for launch...I anticipate a lot of player returning to check out the new u/i, re-finished Drozana station, and of course the Romulan stuff...but it's been nearly daily now...combined we're talking at least 1.5 days of down time. The devs propagate fixes and then it all crashes or we have these emergency issues. It's player like us who try and keep things positive, remain supportive, and try and minimize the exodus of players that has been going on. Published or not, we all know the numbers are down...but even our patience gets worn thin. This makes it really difficult for us to stay positive and talk to players about why they should remain and not go back to WoW. I don't want what happened to CoH/CoV to happen here. None of us vested/invested players want that. So while you try and manage things, perhaps the week leading up to LoR's launch, you
Should announce an extended down time of 48 hours. Take everything down and make it right, actually fix the problems going on, be the GOTY that you are supposed to be, the GOTY you won for a reason. Players understand server problems but what's happened really had been quite ridiculous and unacceptable. There is still buzz all over the Internet and CNET about EA's disaster with Sim City's reboot, with even the games creator speaking out against EA and Maxis. This is not the sort of publicity STO/Cryptic/PW needs. You only get to launch something once...if you guys screw this up, we all suffer. Please try and remember that people talk crap because their frustrated, but these same people completely count on you guys and your ability to be stable...this is a great game, IMO, the best MMO created, and I don't want to lose something I am so personally invested in...a lot of hours have gone into gear and sets...prior to the F2P and Rep systems...please, just don't screw this launch up...we are all counting on this to bring the numbers back, to get large fleet and more tier 5 fleets and reduced load times for STF's because players are back and running events. Please do whatever it is you need to do to get this right.