I have not had my 500 zen for the month deposited in my account. This is also true for my best friend and I have read another post mention they did not get it yet either. Am I missing something ? Has anybody else not been given it yet?
Hi all, I filled in a ticket and received a response saying i would receive it within 3-5 working days, received it in good time so thanks. However is there a way to check previous receipts of monthly stipend as im sure I didn'r receive it last month either, however I cant say 100% that I didnt, its just a feeling and I dont recall seeing it last month, but I was playing about with convertinf dillithium to Zen last month.
Would be great if there was a way to find out if I have been receiving it every month..
So as a semi-follow-up, I received a response to my ticket saying, essentially, that the fix for some people not getting their stipend resulted in some people getting too much.
That does not answer the question of what is going to happen to this extraneous Zen in my account. Will it be removed? Or am I free to go shopping?
Edit: and I'm asking here rather than replying to the ticket because the ticket said any further information would be posted on the forum. Obviously I'm not the only person affected, so what's the company line, Brandon?
Follow-up the third: On the theory of "What are they gonna do?" and given the worthlessness of the one ticket reply I got (telling me to look on the forum for information? lol) and the non-response on said forum, I went ahead and spent it.
We're pleased to report that the stipend delays we reported in this thread have now been resolved! All delayed stipends have been granted, and the stipend granting process is once again automatic.
While we worked on granting delayed stipends, some players may have received duplicate grants. Here are a few important notes regarding duplicate stipends:
If you received one extra stipend in April, you will not be granted your May stipend. If you have already been granted your May stipend, then you will not receive your June stipend.
If you received two extra stipends in April, you will not be granted your May or June stipends. If you have already been granted your May stipend, then you will not receive your June or July stipends.
Some users may experience a delay of several days on the next stipend they receive after the skip.
Thanks again for your patience as our programmers worked on this resolution. With the above steps, all players who are eligible to receive stipends (Gold Members) will get the appropriate amount of promotional ZEN - you just might have gotten it a little earlier.
Brandon "BranFlakes" Felczer | Community Team Lead for Perfect World Entertainment
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Follow me on Twitter: @PWE_BranFlakes If you wish to speak to someone on the community team, please file a "Forums and Website" support ticket here.