I don't think there's anything more I can add about this situation that hasn't been said already. I've gotten the same run-around by PWE, with the same canned responses that they've been giving everyone else.

Just some background on me... I picked up STO about 3 weeks ago, F2P, but in that time I've spent over $100 on ZEN, and yet I haven't been able to play for the majority of that time and PWE support doesn't seem to give a damn about it. I even asked for a refund because I had every intention of giving up on this game forever, but they denied my request so I decided to continue working on resolving the issue. They still haven't responded with any further updates or troubleshooting recommendations.

I'm still experiencing the issues this morning. At this point, I think it's safe to say that the problem isn't on our end, and Cryptic needs to take the reins and resolve their own network problems instead of putting that burden on their customers.

And yes, some compensation for the lengthy disruption of service would go a long way toward keeping your customers.... well, paying customers.

- Will - Austin, TX - TWC -

Gotta say I've been getting them too. Thought it was just me as usually I can connect right away again. Glad I'm not the only one.

http://techsupport.perfectworld.com/...9771#post29771

Darth responded in the primary Tech thread to my post, go there and have yourself a quick laugh.

how do i trace where it's going to. i live in sw PA, USA. armstrong cable. i'm lucky if i can play the game for 15 minutes before server gets disconnected.

Please contact me in-game @draco0167 and I'd be happy to send you some instructions on how to perform one as well as how to read it so that you know what it says.

This is a post from the other thread where a tech support agent has been replying to us.

Mine seemed to work fine today. No server problems. Hopefully the issue's been fixed.

draco problem can't stay on for more than 15 minutes without being disconnect.

Guys, cross linking from multiple sites isn't allowed. If you are getting help on the official ones then by all means suggest people go there, but having two threads on two different sites about the same thing is kinda redundant

I'm going to go ahead and close this thread since Darthpanda is trying his hardest on the official forums to help those involved --

http://techsupport.perfectworld.com/...ad.php?p=29771