Ensign
Join Date: Aug 2014
Posts: 20
# 61
08-27-2014, 12:13 AM
I have a different issue, after the emergency maintenance of 26 august, my password would no longer work in the launcher, this password was also used for the arc account.

After jumping through all the account password hoops I managed to log into the game again only to find I am a "new" player without my former lifetime sub.

I submitted a ticket through the support/arc channel, but as of now several fed/klink and one rommy toon are gone, as well as my lifetime sub with over 1400+ days on it.
Ensign
Join Date: Aug 2014
Posts: 20
# 62
08-27-2014, 12:25 AM
As for the two posts I have recorded after 1400 days well that's due to the fact that somehow I am now a "new" account.

My old account is unobtainable by the old username password, and changing the password on both launcher and arc made me a new player.
Lieutenant
Join Date: Aug 2014
Posts: 42
# 63 Shurk ...
08-27-2014, 05:36 PM
Hi,

1) Shurk submit a new ticket to PWE ...

2) Give them your char names they can rehash the account hopefully

3) Try using your EMAIL<<< as the username and your OLD password - once and if you get in change the password on the game client if that is possible...good luck let us know - I got back in using my email both to game and Arc (Arg) .

Hawkeyez
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