Most of us can't because we are waiting on our boxes to arrive. I for one am having this same problem. I put in a ticket. I'd love to be able to just add my credit card to my account and just play BUT I can't do that since I don't have the retail key.
uk user got life time sub when i try login i get the same message but will not get my retail key 05/02/10 does that mean i have to wait untill then i cant get through on the phone line it is totally jammed up with calls.
Yeah I have lifetime subscription and still not letting me in. Doing the same thing. I haven't received retail box yet, since it takes a few days to ship. Crazy if they stopped game play for people who preordered and didn't take into account a few days for shipping.