Lt. Commander
Join Date: Dec 2007
Posts: 120
# 11
02-03-2010, 05:01 AM
Most of us can't because we are waiting on our boxes to arrive. I for one am having this same problem. I put in a ticket. I'd love to be able to just add my credit card to my account and just play BUT I can't do that since I don't have the retail key.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 12
02-03-2010, 05:06 AM
D2D just sent me a new product key, entering now. Hope the rest of you have as easy a fix
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 13 me two
02-03-2010, 05:07 AM
uk user got life time sub when i try login i get the same message but will not get my retail key 05/02/10 does that mean i have to wait untill then i cant get through on the phone line it is totally jammed up with calls.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 14
02-03-2010, 05:40 AM
Yeah I have lifetime subscription and still not letting me in. Doing the same thing. I haven't received retail box yet, since it takes a few days to ship. Crazy if they stopped game play for people who preordered and didn't take into account a few days for shipping.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 15
02-03-2010, 05:44 AM
Hey what's that mess.... I have preodered i have bought a lifetime but i won't have my box before next week and you already cut me from the game ? That's jerk ! Give my access back !
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 16
02-03-2010, 05:45 AM
Same problem here since maybe 11 am (german time). I dont know whats happen... Server say he's up and then i see that..... -> "Unable to login to server at this time"

I hope they fix that problem.... i wanna test my new Science Ship ;-)
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 17
02-03-2010, 05:53 AM
Same problem here, worked fine yesterday, can't log in today. Has someone at Cryptic accidently turned the pre-order access/grace period off early?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 18
02-03-2010, 06:13 AM
Same here. I was playing yesterday now not allowed in. I'm still waiting for my copy form Amazon.co.uk which doesn't arrive until the 5th-9th

is the grace period over ?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 19
02-03-2010, 06:15 AM
Just a quick "Me too". Able to log in to game but says "You are unable to log on the server at this time". Was OK this morning.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 20
02-03-2010, 06:16 AM
Yet another problem. Come on Cryptic...pull it together!
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