Thank you for contacting Amazon.co.uk to bring this to our attention.
I am sorry to her that you have not yet receive the promotional code for the item "Star Trek Online - Gold Edition (PC DVD)".
Due to some technical error, you have not been received it and our technical team is working on this issue.
I would like to confirm you that you will receive this code by February 05, 2010.
Please contact us by using the following link if you have any further questions or if do not receive it by February 05, 2010 and we will investigate: http://www.amazon.co.uk/email
I hope this solution is satisfactory. Once again, I apologise for this inconvenience.
Amazon's technical error or Cryptic's? There's no need to decide...
I don't feel so bad, judging by the rest of the forum you cant redeem your Borg BOFF anyway.