If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
I mean whats the deal we pre Ordered the game just for the Classic Enterprise and now we can't claim it Come on did we just waste our time with the Pre Ordering or is this going to be fixed I too Pre Ordered My copy from Gamestop Before the first of the year
It's not that simple. It gives an error message when I try to claim it, even when I'm in the starbase at SOL station. I've tried everything I could think of, but the error message persists. The error message is as follows:
" Unable to complete transaction: That item cannot currently be purchased"
So no, none of those posts work and yes I already did a forum wide search using the search tool for my issue. That's how I found this post.
So in the end, it won't let me claim it, so I can't activate or equip something I can't claim.
There is a patch later today that may or not fix it, but someone mentioned some success for another preorder item by making a new character activating it in the c store, log out and enter you main character. Try it again. Some have reported success.