Same song and dance story here.... No skill points, yadda yadda yadda.... I placed a ticket regarding the issue and much to my dismay I've not received a response from Cryptic to indicate that they've even looked at my ticket.... Going on twenty-four hours without any sort of customer service response. Talk about disappointing. A simple "Got your ticket and we're looking into the problem" would suffice to let me know things are at least moving in some direction. This isn't a complaint, just an observation and opinion regarding the matter.
I ordered a pre-order for my cousin. He got the game, but no skill points or any other bonus items came with it. Upon looking into it i found that at walmart the boxes on the shelf are PRE-ORDER BOXES!!!!! people buying the game off the shelf are getting your skill points. This is not cryptics fault, but I think they should make it right. It IS walmarts fault!!! they sold you and me an off the shelf copy of STO, and put the pre-orders on the shelf.
Thanks for pointing this issue out. We are aware that some of you are missing your skill points from Wal-Mart pre-orders and have identified the problem. In order to remedy this, we need you to go to our support page and open a billing support ticket so we can remedy this for you.
Before you do this, please make sure to check and ensure the C-Store does not contain your skill points. To do so, click on the down arrow attached to your minimap, select C-Store, and click on the "Special Unlocks" tab. If you pre-ordered from Wal-Mart, and have applied your retail code to your account, you should see the skill points listed there. Simply select them, and then click on the claim button. The item will show in your inventory, and then you simply need to right click on the item, and select "use" in order to gain the skill points.
Well... that's all fine and dandy and I appreciate some input/information towards some sort of direction.... but it would be freaking nice if you were able to create a ticket via the website via the Billing option as advised, but none of the links on the Billing or Technical options seem to be working... What gives?
Did you Cryptic folks step in over your head here, given the massive headaches and heartburn, and decide to shut this feature off until the 2.6 people you appear to be working customer service tickets gets caught up? I'm just asking because it's a total mystery how things in your world work... *sighs* Freaking Eggloid!!!
Did you people use Simon from American Idol as a Customer Service instructor or what?