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Lt. Commander
Join Date: Dec 2007
Posts: 120
# 1 Atari Pre order bonus missing
02-03-2010, 06:07 PM
I ordered a digital version of STO from Atari.com using paypal. I was supposed to receive 500 cryptic points along with some other bonuses that I don't remember nor care about

I have entered my retail key from Atari and it shows on the website, but I cannot retrieve any of my items from the C-Store.

Anyone have any ideas on this?

Thanks!,

Lt. Felsin
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
02-03-2010, 06:15 PM
Having same issue.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
02-03-2010, 07:17 PM
Same problem.

even entered credit card for a subscription.. still nothing.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
02-03-2010, 08:20 PM
Quote:
Originally Posted by cokeman View Post
Same problem.

even entered credit card for a subscription.. still nothing.
I got mine for atari deluxe, but got other orders messed up. Wish I could help with yours though.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
02-03-2010, 09:09 PM
Quote:
Originally Posted by cokeman View Post
Same problem.

even entered credit card for a subscription.. still nothing.
I entered my credit card information as well.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
02-03-2010, 09:51 PM
Having the same problem here. I want my 500 Cryptic Points. All my friends who ordered thru Steam or GameStop or Target got their cool ships/weapons/armor, and I still have NOTHING.... Come on Cryptic... Fix us!
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
02-03-2010, 09:53 PM
Same problem.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
02-04-2010, 12:24 AM
Just so everyone knows, a Dev posted that the best way for us to solve this issue is to open a billing support ticket. Make sure you do this after entering your retail key and checking the in-game C-Store.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
02-04-2010, 10:34 AM
Anyone have any luck? My ticket is still open.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10
02-04-2010, 10:43 AM
Yup, I cannot find my stuff in c-store as well. I was able to find my borg from amazon but not the atari digital download.
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