Having the same problem here. I want my 500 Cryptic Points. All my friends who ordered thru Steam or GameStop or Target got their cool ships/weapons/armor, and I still have NOTHING.... Come on Cryptic... Fix us!
Just so everyone knows, a Dev posted that the best way for us to solve this issue is to open a billing support ticket. Make sure you do this after entering your retail key and checking the in-game C-Store.