If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
Thank you for your report. We have resolved this issue with our 2/14/10 maintenance. Unfortunately due to the nature of this bug we are unable to return the items lost. We apologize for the inconvenience. Thank you for playing Star Trek Online.
So basically, we $%^ed up, you are @#%$ed. Thanks for playing!
The bug is still in the game! (5 March 2010) But it isn't the same!
In the last hour, my Neilson Tribble (in my device slot) turned into another copy of my bound Tetryon Split Beam Rifle Mk VIII. Since the rifle cannot go in my device slot, the game helpfully moved it to my inv!
Isn't life grand?
FYI, I did not bother filling out a bug report. Since my tribble, worth 250k (market value) will not be replaced, I see no reason to put myself out.
Why I am posting then? To warn others not to place to high of value on their gear. The database that holds their gear still has issues.
After numerous weeks of waiting, I receive this reply:
I am sorry to hear you lost your rare item. Unfortunately we will not be able to assist you with this issue. At this time items that are accidentally misplaced, deleted, deconstructed, sold or bound to the wrong character do not qualify for reimbursement. If by chance the item in question was associated with a mission, we will not be able to reset that mission for you. We appreciate your patience and you understanding in this matter! Thank you for Playing!
All this time to wait for a reply, and Customer Support didn't even read the Ticket.
I am not one to lose my rag over games, but the current support Cryptic has been providing in STO has been lamentable.