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Lt. Commander
Join Date: Dec 2007
Posts: 120
Upon cancelling my subscription i was asked if i wanted to cancel immediately, naturally i said yes. I used a credit card to activate the free month but did not want to be billed for my recurring subscription just yet. My account was closed the next day and i lost my free month. This is a flawed process that needs to be changed immediately

I have gamed online for many years and never been asked if i wanted to waste the money i spent on game time and have my account cut off immediately, I feel like i was tricked. I will be requesting my money and free month back.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
02-04-2010, 06:25 AM
Call their support directly I would
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
02-04-2010, 06:36 AM
I have submitted a billing ticket. I would call them if i could find a number.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
02-04-2010, 06:38 AM
Quote:
Originally Posted by Nitetrap View Post
I have submitted a billing ticket. I would call them if i could find a number.

The telephone number is listed on the ticket page.


(USA)
+1-408-404-1714
(UK)
0870 490 0617
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
02-04-2010, 06:45 AM
Well it is indeed. :p
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
02-04-2010, 06:50 AM
sorry to say this but there are 2 options when you cancel your account
1.to cancel straight away (you will lose any remaining game time)
2.cancel and keep playing till remaining time is used up



this i know as i also had to use my credit card to activate my game,
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
02-04-2010, 06:54 AM
Case and Point.

Why would anyone wanna lose paid gametime?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
02-04-2010, 06:57 AM
basicly means YOU choose the wrong option,cant whinge to cryptic about your inability to read wats there in plain sight
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
02-04-2010, 06:58 AM
If i new what whinge meant i would argue your point however.....
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10
02-04-2010, 07:58 AM
I think either way it is an easy mistake to make I hope billing support will be able to help you out.
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