Lt. Commander
Join Date: Dec 2007
Posts: 120
# 11
02-05-2010, 06:03 PM
Quote:
Originally Posted by wildcat84 View Post
I am still missing pre-order items like the Red Matter capacitor. By the time you get around to responding to my ticket and fixing this the item will likely be useless to me.
My advice? Learn what it does before you talk smack.

I'm using the capacitor at captain. I'll probably be using it at admiral.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 12
02-05-2010, 06:05 PM
Quote:
Originally Posted by DarthAtom View Post
Yeah I am still waiting on a reply to my ticket for missing ship gear as well. I don't even care about all those disappearing it's the Red Matter device and Automated Turret that I'm trying to get back.
All I want back is my automated turret, the rest of the gorp is easy to replace.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 13
02-05-2010, 06:05 PM
I agree with the title of this thread.

This is the "typical levels of MMO GM support" for a game that just launched.

My suggestion to those who are unhappy: Don't play a game at launch.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 14
02-05-2010, 06:08 PM
Quote:
Originally Posted by Gkaar
That's not typical of MMOs ... Blizzard had a descent support and GMs to ensure everyone will be served ... I opened several BUG reports since the opening, and NO ONE ever took a look at them ... Some are show stoppers but ... Who cares ... They had to fix the HUGE bug that /powerhue command was ...

Like I said ... I hopefully have not registered my retail key yet ...
But I'll have to find someone who don't know Cryptic to be able to sell the key ...
Hmm I had a nice bug with WoW, where all my critters were deleted.

It took 3 days for me to get a response... *shrug* Just because you've never had an issue in WOW where the wait times were excessive, doesn't mean they never happened .
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 15
02-05-2010, 06:09 PM
Quote:
Originally Posted by Scynix View Post
My advice? Learn what it does before you talk smack.

I'm using the capacitor at captain. I'll probably be using it at admiral.
How would I know what it DOES when I've not been able to GET it yet?

Blind fanboi trolls are the worst kind.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 16
02-05-2010, 06:11 PM
Quote:
Originally Posted by wildcat84 View Post
How would I know what it DOES when I've not been able to GET it yet?
You... do realize you're on the internet, right?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 17
02-05-2010, 06:15 PM
Red Matter Capacitor:
+25 all current power levels
+25 all power settings for 6 secs

<3
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 18
02-05-2010, 06:30 PM
Quote:
Originally Posted by Rikaelus View Post
You... do realize you're on the internet, right?
No, he forgot. He spent too much time under his bridge.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 19
02-05-2010, 06:34 PM
Quote:
Originally Posted by Gkaar
That's not typical of MMOs ... Blizzard had a descent support and GMs to ensure everyone will be served ... I opened several BUG reports since the opening, and NO ONE ever took a look at them ... Some are show stoppers but ... Who cares ... They had to fix the HUGE bug that /powerhue command was ...

Like I said ... I hopefully have not registered my retail key yet ...
But I'll have to find someone who don't know Cryptic to be able to sell the key ...
Blizzard's support went down? I don't get it. And how exactly is it that you know that "NO ONE" ever "took a look" at the bug reports you submitted? Do you want a hand-written thank you note and a cookie every time you submit a bug?

This sort of clown troll commenting needs to stop.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 20
02-05-2010, 06:36 PM
Quote:
Originally Posted by GM_Marauder
Hi All!

Thanks for bringing this to our attention. I am not going to make excuses on this. Basically CS is reacting to the influx of tickets as best as we can. Just like we are adding new servers to support the player base I too am adding resources to CS to respond to tickets faster than we are currently doing.

Could we improve the reponse time? Certainly. Are we going to get better at responding to tickets? It is my mission to improve this.

This is one reason why I am responding to this post very quickly to say I am working on it.

If you have lost items that you had previously such as the items you received with your retail key CS can restore these items for you.

Thanks

Phil

Director of CS
Thank you sir I appreciate the info.
Reply

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