Lt. Commander
Join Date: Dec 2007
Posts: 120
trying to update launcher
trying 1 please be patiant

And then comes the: oopps Cryptic Error. Every single time.
Error Ticket id is 2040681

Im a patient man but this is the third day now since i bought the game im unable to try it, actually never played this game in beta either so im totally new and damn hungry for some STO.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
02-04-2010, 02:41 AM
btw did the nettest:

unable to allocate performance buffer
cantacting nettest server..
local ip: 84.202.42.186
ping: 125.1 msec
port: 80: 134kb/sec 0kb/sec 0kb/sec 500
port: 80: 136kb/sec 0kb/sec 0kb/sec 500
port 443: 104kb/sec 0kb/sec 0kb/sec 500
port 443: 115kb/sec 0kb/sec 0kb/sec 500
port 7255: 161kb/sec 0kb/sec 0kb/sec 500
port 7255: 118kb/sec 0kb/sec 0kb/sec 500
port 7003: 117kb/sec 0kb/sec 0kb/sec 500
port 7003: 145kb/sec 0kb/sec 0kb/sec 500
port 7202: 136kb/sec 0kb/sec 0kb/sec 500
port 7202: 116kb/sec 0kb/sec 0kb/sec 500
port 7499: 106kb/sec 0kb/sec 0kb/sec 500
port 7499: 119kb/sec 0kb/sec 0kb/sec 500
port 80: 136kb/sec 0kb/sec 0kb/sec 500
idle NIC bandwidth send: 0kb/sec Recv: 0kb/sec
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
02-04-2010, 02:54 AM
SOmething is blocking your launcher from connecting. Try disabling all firewalls and antivirus software on your computer and try again. Also check if your router has ports 7000-7500 unblocked.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
02-04-2010, 05:40 AM
everything is off, the ports ut mentioned is blocked and I cant seem to get them unblocked or get any ports unblocked for that matter,
I go to the router option, virtual servers and tap in what im supposed to do but nothing happens, still blocked.

Firewall > Virtual servers


This function will allow you to route external (Internet) calls for services such as a web server (port 80), FTP server (Port 21), or other applications through your Router to your internal network.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
02-04-2010, 09:39 AM
Quote:
Originally Posted by Arbitar
everything is off, the ports ut mentioned is blocked and I cant seem to get them unblocked or get any ports unblocked for that matter,
I go to the router option, virtual servers and tap in what im supposed to do but nothing happens, still blocked.

Firewall > Virtual servers


This function will allow you to route external (Internet) calls for services such as a web server (port 80), FTP server (Port 21), or other applications through your Router to your internal network.
If those ports are blocked, thats the reason you cant connect.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
02-04-2010, 09:55 AM
yes know, but cant get them unblocked, even called the provider, but they told me it wasnt blocked on their end.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
02-04-2010, 09:57 AM
Is there a UPNP option on the router if so enable it and you should be good to go
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
02-04-2010, 11:03 AM
found the UPNP option and enabled it but still a nogo
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
02-04-2010, 12:24 PM
Quote:
Originally Posted by Arbitar
trying to update launcher
trying 1 please be patiant

And then comes the: oopps Cryptic Error. Every single time.
Error Ticket id is 2040681

Im a patient man but this is the third day now since i bought the game im unable to try it, actually never played this game in beta either so im totally new and damn hungry for some STO.
That error is coming from deep inside the MSHTML library. Please try grabbing the latest IE8 installer (http://www.microsoft.com/Windows/internet-explorer/) and running it.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10
02-04-2010, 01:51 PM
Did that, get error ticket id: unknown now, I have no idea what to do anymore...
maybe its my destiny to never play this game
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