Lt. Commander
Join Date: Dec 2007
Posts: 120
# 1 611,000 tickets filed
02-05-2010, 08:10 PM
Made a ticket requesting GM help.

I created ticket #611,000. I guess I shouldn't be this surprised...
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
02-05-2010, 08:51 PM
You forgot to mention another interesting statistic: the number of tickets resolved. So far I have yet to even get a response on any of mine. How about everyone else?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
02-05-2010, 08:52 PM
yea i got a resoulution, but it took so long i forgot why i filed it.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
02-05-2010, 08:53 PM
Quote:
Originally Posted by evilsandwich View Post
Made a ticket requesting GM help.

I created ticket #611,000. I guess I shouldn't be this surprised...
Inflated number. A combination of several tickets filed for a single bug and people filing tickets for bugs that aren't bugs.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
02-05-2010, 08:53 PM
You also ommit the tickets number covers all types and doesn't seem to have been reset since closed beta.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
02-05-2010, 08:55 PM
I had a quest error, was fixed in 1 day after I filed a bug report.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
02-05-2010, 08:57 PM
with all the people complaining that the laser isent blue or I couldent log on cause my isp crashed... I dont feel its weird at all lol...
quite understand why they dont get a responce to..
not only that but this is why REAL problems take time to answer cause they hafte look trough the morons to find the ones with real issues.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
02-05-2010, 08:57 PM
i submitted 1 ticket on the 29th of january and 3 tickets on feb 2nd... still no response on any of them
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
02-05-2010, 08:59 PM
Also keep in mind that with the sheer number of tickets, they're probably not going to reply to every single one of them. Some of them they're just going to fix and move on from. You want to see if your issue has been addressed? Check the release notes with each patch.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10
02-05-2010, 09:01 PM
Quote:
Originally Posted by Maximus Paynicus
You want to see if your issue has been addressed? Check the release notes with each patch.
This is something everyone should be doing anyway. I can't count already the number of times people go into the chat in-game asking "Is X fixed yet?" when if they'd just read the patch notes they'd know.
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