For now, all we can say is please keep trying. You never know when you might be able to get in!
Thank you for your patience, thank you for your support, and thank you for your interest in Star Trek Online!
Yeah well this crap is not going to fly as soon as people need to start paying. Please fix it!
Sigh. Just because you pay, does not mean you are entitled to 24/7 access. read the toc's/eula you signed when making your accounts for a full explanation.
That's absolutely fine. People don't have to subscribe. If Cryptic are happy to lose a tonne of subscribers who could just as easily go and pay for something that doesn't make them queue, then more power to them.
And yeah, I know you can jump the queue, but how long will that work for?