Lt. Commander
Join Date: Dec 2007
Posts: 120
# 221
02-09-2010, 10:29 AM
Quote:
Originally Posted by GM_Destra
Hey Everyone,

If you are in the situation where you purchased the retail version of the game, but did not receive your key from your retailer, please contact your retailer. If your retailer is unable to provide you your retail key, please feel free to contact Cryptic Billing Support.though good luck getting an answer from them

-GM Destra
Fixed

10chars
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 222
02-09-2010, 10:39 AM
Quote:
Originally Posted by Angels20
Still no box from Amazon, they estimated 9-15 Feb, so not a surprise it's not here.

1yr subscription paid for and in place....

GMs say feel free to contact billing support giving you the illusion they'll do something before the grace period is over....

Depite that the ticket has not even been read and is still classed as new......#631912

and now I'm not allowed to login....

Not a great start..
Join the club. I put in my ticket Feb 4th. The day amazon notified me the game had shipped.

All I really want is some response. I don't care if they close the ticket and say it's the retailer's problem not ours. Just some sort of response.

Maybe they need to post an ETA on the support page with how many days out they are on answering tickets, so people will know when they file them that it is going to get read, it will just be a little bit.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 223
02-09-2010, 11:24 AM
And another one to join the club....

Ripped from Amazon.co.uk...
Ripped from Cryptic... no answer on tickets...

So why amazon.de get an extended grace period, but not amazon.co.uk??
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 224
02-09-2010, 11:27 AM
Quote:
Originally Posted by cestusss
And another one to join the club....

Ripped from Amazon.co.uk...
Ripped from Cryptic... no answer on tickets...

So why amazon.de get an extended grace period, but not amazon.co.uk??
A better question would be.

Why did the guys in the States get a week to enter there code but the guys in the EU only get the weekend?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 225
02-09-2010, 11:51 AM
Quote:
Originally Posted by Reavyr View Post


You didn't pay for a free 30 days, they are FREE with the retail box.time until the end of the FREE 30
They are not free u PAYED for it its incl. with the box.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 226
02-09-2010, 03:12 PM
Really sucks for those of us who live on/around the east coast and are still waiting on our product keys from Amazon...
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 227
02-09-2010, 04:23 PM
still waiting for Best buy to send my box.. supposedly it's sitting at USPS 30 miles from me.
cant play because of the "grace period"


no response from cryptic on my tickets.

rainy day, nothing to do....this sucks
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 228
02-09-2010, 05:25 PM
Quote:
Originally Posted by Thwar View Post
still waiting for Best buy to send my box.. supposedly it's sitting at USPS 30 miles from me.
cant play because of the "grace period"


no response from cryptic on my tickets.

rainy day, nothing to do....this sucks
BB said that mine was lost so they are resending it next day. Thought that was cool with them and I hope I still get my pre-order stuff.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 229
02-09-2010, 05:29 PM
Quote:
Originally Posted by Sinhealer
A better question would be.

Why did the guys in the States get a week to enter there code but the guys in the EU only get the weekend?
couse life is ruff. suck it up
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 230
02-09-2010, 05:40 PM
Quote:
Originally Posted by TitusAmericanus View Post
couse life is ruff. suck it up
Stupid comment and not even worthy of the time it took to make,even more so given the spelling.
Reply

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