*!*!*We are investigating an issue where some players are seeing a "login failed for unknown reason" error at the log-in screen.*!*!*
We are investigating a bug where some Gold Members may not have received their additional character slot -- details here (Will be fixed ASAP!).
UPDATE! We are also investigating reports of slow patching and are working on a resolution. For a better patch experience, please restart your launcher. It will pick up where it left off and should be faster to complete.
If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game.
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
dont sit in the queue, you can skip the queues, there buggy at the moment, all you have to do is, cancel your loging atempt, them relog back in, repeat untill it gets you into the game, i do it all the time when i am in a queue, and 20 mins ago i was like 1000 place, did what i said above 3 times, and bang got right in.
you are my hero for the day. been sitting in q forever (800..something out of 967) and reading the forums for something to do. Tried what you suggested and boom, went right in (well, ok I was 5 out of 5)
its buggy, thats probably why, it seems to put people in this queue system even tho the game is not full, when i first went into it, and sat in the queue, i was like 164, and i thought ahh not bad i just wait 20 mins and see where i am, 45 mins later . 163 ...... i was like wtf.... so i cancelled it and relogged back in and got stright into the game. i was like wow i got in.
Your jsut probably lucky you not hit the queue, but its something that seriously needs fixing or removing tbh. But they are upping the server cap soon so should not need a queue system.
yea i just throught it was weird since ive had the game since the preorder and ive never ONCE hit the que in all my attempts, and im not doing everything differnt. Though i probably should say anything I dont want to jinks it! Mabye it has something to do with me being like 30 mins away from cryptic studios. Mabye it releases im close and gives me priority i dont know.
try verifying your client files, it should not say loading for too long, you may of got booted out apon loading or the system/instace you were in crashed. it happens to me sometimes, i just close the app manualy ((ctrl+alt+del - task manager)) then restart it, let it verify my files then log in usually works for me.