If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
- The Star Trek Online Team
"Login failed for unknown reason" error
Missing additional character slot for current/ lapsed Gold Members
Well, I poked around and discovered that the grace period ends as of midnight PST, so that made me think I needed to enter a key.
Well, guess what Cryptic, I received my key on the 2nd of Feb, and on numerous occasions went in search of where to enter the keys (bought 2 retail, so 2 keys) and went to Account, went to User CP on site, went to everywhere I'd think there might be an option to guess what... enter a fricking key. But no luck. So, I figured since I was a Lifetime purchaser, you didn't need me to enter another key and so, no option to do so.
So now, I finally found something in the FAQ's with a URL to enter a key. And now I can get back into the game, that was the problem. You guys are fricking ********.
Thanks for making me **** around and hunt for something and have to screw with it for 30 minutes when I could have done it back on Feb 2nd if you'd get your #### together and put things where they should be. Gee, go figure that its something other than common sense to give us a box in the Account management windows to enter a fricking key?!?
You guys are clueless.
Next thing you know, they might actually put a "known issues" sticky post in the gameplay bugs forum, because goodness, maybe they'll realize that that's where players will look for awareness of huge problems they're experiencing with the game, like the big "Game Server Disconnected" error message players are getting all the time and getting kicked out of the game all across the game and on all kinds of quests... but nothing on the forums acknowledging things like this. Common sense.
I think this game is being run by ... something less than competent project developers, to put it nicely.
Well, guess what Cryptic, I received my key on the 2nd of Feb, and on numerous occasions went in search of where to enter the keys (bought 2 retail, so 2 keys) and went to Account, went to User CP on site, went to everywhere I'd think there might be an option to guess what... enter a fricking key. But no luck.
I had this problem too. What took me five minutes of searching this whole website should have taken me one minute, if not less.
where do I go to just set up my subscription with them, because I have entered my key from the digital deluxe edition already and my account says I have subscription active. I am getting this "unable to log onto this server at this time" thing too. Does this sound like I got a faulty key or just need to set up a recurring scrip?