Lt. Commander
Join Date: Dec 2007
Posts: 120
# 21 Also not allowed to log in
02-07-2010, 06:18 AM
I've tried a couple dozen times, and all I get is "not allowed to login". Man, I like this game. It's fun, but it doesn't seem to be worth the aggrivation.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 22
02-07-2010, 06:19 AM
Quote:
Originally Posted by AngryChrist
I've tried a couple dozen times, and all I get is "not allowed to login". Man, I like this game. It's fun, but it doesn't seem to be worth the aggrivation.
I know what you mean haha
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 23
02-07-2010, 06:19 AM
Now its hanging on "waiting for the account server response".
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 24
02-07-2010, 06:20 AM
Anyone had any luck getting in yet?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 25
02-07-2010, 06:21 AM
Some of us have already paid for a lifetime of that aggravation.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 26
02-07-2010, 06:25 AM
Sorted my problem out.

It seems that the grace period of free time has expired. I set up my new subscription & got straight in.
Lt. Commander
Join Date: Dec 2007
Posts: 120
We had trust in Star trek online and they thanks who had buy preorder with no support we

cryptos say i must contact atari store and atari say i must contact star trek support , metabolis send me a emeil with files downoad and the key i just have.

Read here:

ATARI EMAIL




Thank you for contacting the Atari Store customer service

In response to your query sent on 07 February 2010, please find below the requested information.
We are very sorry but we cannot help you further with this matter, as we only provide the buy&download service and can help if you have problems purchasing, downloading or activating the game.

You should turn this matter to Atari, as they are better qualified to answer questions on game, gameplay or other such issues.

This is their support address: http://www.atari.com/support/contact



Best Regards,
Stéphane
Atari Store Customer Service
atari-store.co.uk

--------------------------------------------------------------------------------------------------------------------------

CRYPTOS EMAIL

Hi Mauare,

I’m sorry you’re having issues obtaining your pre-order key. You’ve actually e-mailed the press relations distribution and I can’t access your account for your own security and privacy.



I would recommend that you contact our support group with your complaint. They can better assist you.



US: (408) - 538 - 5346

France: 09 75 17 08 79

Germany: (030) 896 778 048 59

UK: 0870 490 0617



http://www.startrekonline.com/support



Cheers.



Ivan Sulic

Marcom Manager

Cryptic Studios

w: 408.399.1969 ext. 305

m: 415.297.1235

-----------------------------------------------------------------------------------

METABOLIS EMAIL (is italian)

In English: This is the email when you buy the game with the perorder key, they dont had read my email -.-
.......................................

Ciao,

Abbiamo il piacere di confermarti l’acquisto di Star Trek Online Digital Deluxe Edition
Troverai qui sotto i link di download del tuo gioco e il numero di serie necessario per installazione e per giocare.
Ti invitiamo di conservare con cura questa email poiché contiene le informazioni utili relative al tuo ordine.


Informazioni sull’installazione
Per facilitare il download, ti proponiamo di seguire questa procedura:

1 – Se non stai usando alcun software di gestione di download, ti consigliamo Free Download Manager http://dl.metaboli.com/dl/freedownloadmanager.exe (gratuito). Installalo lasciando le opzioni di default.
2 – Crea una cartella con il nome del gioco sul desktop o su qualunque periferica di archiviazione dati che abbia sufficiente spazio.
3 – Lancia Free Download Manager. Clicca sul pulsante « + » in alto a sinistra, copia il link di download del file n°1 del gioco presente in questa email ed incollalo nello spazio riservato all'URL.
4 – In « Salva nella cartella: », seleziona la cartella che hai appena creato. Clicca su OK e aspetta che il download del file sia terminato prima di ripetere la procedura con il file n°2, 3, ecc.
5 – Una volta che avrai scaricato tutti i file, fai doppio-click sul file .exe per far partire l’installazione.




Scaricare e installare Star Trek Online Digital Deluxe Edition :

Ecco i file del tuo gioco da scaricare:

Schedario no.1
Schedario no.2
Schedario no.3
Schedario no.4
Schedario no.5
Schedario no.6


Per evitare frodi, potrai scaricare il gioco per un massimo di 6 volte. Se avrai bisogno di ulteriori download, contatta il supporto clienti all’indirizzo serviceclient@metaboli.fr indicando il tuo numero d'ordine ( xxxxxx ) e l'indirizzo email usato durante l'acquisto.
Puoi masterizzare il tuo gioco su cd/dvd per future installazioni. Ti basta creare un cd/dvd di dati e copiare i file scaricati.

Troverai qui sotto le varie chiavi da utilizzare dopo aver attivato il gioco
(leggi le istruzioni per l’installazione all’inizio di questa email per sapere quando utilizzare ogni chiave fornita (se più di una)) :

" CD Key " o della " Chiave multigiocatore " : xxxxxxxxxxxxxxxxxxxxx




Se ti serve aiuto per Star Trek Online Digital Deluxe Edition :
Se incontri delle difficoltà nel download, nell’installazione o nell'attivazione del gioco, puoi contattare il nostro supporto clienti all’indirizzo serviceclient@metaboli.fr, indicando il tuo numero d'ordine ( xxxxxx ).
Per tutti i problemi di compatibilità o bug del gioco, contatta il supporto clienti dell'editore del gioco. Potremo fornirti il loro indirizzo se necessario.


Riepilogo del tuo acquisto :
Numero d'ordine: xxxxxx
Descrizione: Star Trek Online Digital Deluxe Edition
Data: 29/01/2010
Importo: 59,99 EUR


-------------------------------------------------------------------------------------------

And i dont can telephone becouse dont where a support in my country and if i must telephone they is better i buy the lifetime version with the some money -.-
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 28
02-07-2010, 06:28 AM
Quote:
Originally Posted by AntiMS View Post
Sorted my problem out.

It seems that the grace period of free time has expired. I set up my new subscription & got straight in.
I've entered my code and it still wont let me play
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 29
02-07-2010, 06:29 AM
Quote:
Originally Posted by John_McPOWNED
thats why I said check your e-mails lol. But I have no idea if they will be sending me the box or not.
The borg key is not the retail key. it's basically a bonus item key. it doesnt give you the game or gametime.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 30
02-07-2010, 06:31 AM
Quote:
Originally Posted by tedgp123 View Post
The borg key is not the retail key. it's basically a bonus item key. it doesnt give you the game or gametime.
So I'm going to have to wait for amazon to pull their finger out and send me my box so I can continue playing?
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off


All times are GMT -7. The time now is 09:58 AM.