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Lt. Commander
Join Date: Dec 2007
Posts: 120
# 11
02-17-2010, 03:02 AM
Here is the simple way to do this

The site you brought the game from should ahve issued you two keys

One is PREORDER and allowed Open beta and headstart access
the other is your RETAIL key, if you have not got this then it is the retailer you brought the game from that is at fault not Cryptic or Atari.

I would contact your retailer again, they should issue you with your retail key (if its digital download this should be an email, otherwise the code is in your box when you get it)
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 12
02-17-2010, 03:47 AM
what store did you buy the retail key from
im assuming you need to login on the website if its digital delivery and it will have 2 keys
the pre order and the retail

Cryptic cannot help you get your key as its not upto them
the retailer issues it not cryptic
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