I also had the same problem, but my difference is that I was supposed to get 500 skill points from WalMart and I never received it. I'm thoroughly ****ed.
I'm also a lifer. I'm also one of those who's only played two or three hours a day.. almost ltcdr and the game is well, meh, UP TO THIS POINT, and I am thoroughly bored... I want my new ship and really some interesting things to do. I will wait and see.I'm going to open another ticket so hopefully they will respond.
wish i could help you, i only had 80 CP left over from CO and used it to get the ferengi captain right before they fixed everything up and put the 500 cryptic points in my account. ( i'll never use the ferengi, i just thought the joke of having to purchase a ferengi was funny enough to warrant actually buying it :p )
Hope you get your points back, there's been lots of problems with c-store stuff and they've likely done quite a bit of fiddling around to fix it.
I had a balance of 80. I purchased a block of 500 to use for future content. At first it showed 1080 (I assume it accidentily added 500 bonus from a retail copy and they removed it) but now it's down to 500 so my 80 has disappeared.
I have the same issue my DDE seems to have reset my total points to 500 and I had around 300 points or so from my champs account.. I never used the original CO points for anything. I just opened a ticket as well.
Same problem here. I had 200 before getting the additional 500 from the Digital Deluxe edition. For a while it read that I had 700 but I checked yesterday and it was down to 500. There may be a major glitch going on with this. Hopefully Cryptic will respond to us soon and fix this problem.
I've had this same issue since this weekend. Had 400 CP for CO, bought a little extra, 500 CP for STO, think I had around a total of 1200 CP, then it started showing as only 500 CP. Reported it and as of now still not fixed. Hopefully soon.
My ticket from several days ago has STILL not been looked at/replied to...
My guess is they don't care because there isn't much in the C-Store to buy yet...but I'd like to get this fixed before a month goes by then they suddenly say they can't find records from that period anymore or some non-sense.