For the last 1/1.5 hours, I have been receiving the "connection to game server failed" when trying to load my main (aka highest ranked) Fed character. I was in SOL and attempted to get into spacedock, upon which I was disconnected during that load screen. I was able to get back into the character load screen, tried getting back in, but at the "Loading" screen, I get the "server not responding" message and am promptly kicked out, with that game server failed message. After 20 mins I tried again, same result. Tried my other Fed character and got in with no problems. I even went as far as to create a Klingon character and did so without issue - and even found myself interested in that side of the game, go figure.
Just now I tried getting back in as my main Fed character and received the same error messages. Since I don't see the usual forum crying about down time, I'm guessing my guy just got stuck out there in cluster/shard hell?
I am also having this same exact issue. My main character a Captain 3 is stuck in limbo it seems. I can log on my alt no problem but even giving it a day I can not log onto my main. I hope they can fix this. I have also submitted a ticket.
my main character has been stuck in a SERVER NOT RESPONDING loop since yesterday, around 22hours now and i have had a ticket up for just as long, the customer support in this game is a joke at best even Free2Play games have better support then this.
Stinks that I'm not the only one. I just tried again, to no avail. Same issue. Played a little on the Klingon side. Not really a PvP person, but having fun trying it out. I'd really like to continue leveling my Fed character, I finally got to some interesting missions.
Well it seems like the Sol system is very deadly. Hopefully they can help us all soon. Going to try phone support later and see if they can get this fixed quicker. EDIT: Just logged on and managed to connect to my character and get him out of the Sol system. its been about a day and a half since the accident so give you characters time and they might get out of limbo.