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Lt. Commander
Join Date: Dec 2007
Posts: 120
# 1 Key activation problem
02-08-2010, 09:10 PM
I have a new digital download copy of the game. When I try to activate it using my key, it comes up saying, "This key does not activate any known products." How can I fix this?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
02-08-2010, 09:13 PM
Yeah, Same thing. I just bought the game in the store and not only do I get that error but I can't launch the game at all. I get "Account Error, Please contact Billing Support"..
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
02-08-2010, 09:17 PM
make sure you are using the retail key instead of the preorder.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
02-08-2010, 09:20 PM
Yep using the one in the box called the Product Registration Key
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
02-08-2010, 09:21 PM
I just bought the game at Bestbuy. I get the same message as well.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
02-08-2010, 09:21 PM
I just tried to activate Star Trek Online and it's telling me that there is a billing problem... but I pre ordered my game from best buy weeks ago and picked up the game on the 2nd...
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
02-08-2010, 09:25 PM
I was trying to activate the 15 day trail key and its giving me the same error.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
02-08-2010, 09:27 PM
I too am having this problem. Any assistance would be great.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
02-08-2010, 09:28 PM
I'm not alone by the looks of it. This doesn't make a good first impression. I just shelled out 60 bucks at Electronics Boutique for this game and all I got is a pretty box to look at. I believe some compensation is in order.

It's pretty bad when the keys issued at the store won't let you in. Someone needs to be typing their resume over this blunder.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10
02-08-2010, 09:41 PM
The digital download version is having problems too. Bought mine over 2 hours ago and It still says invalid key. I know im typing it correctly because its copy and paste. I worked for Iguana, Acclaim and Retro for years and I guarantee you somebody or bodies would get canned for this at those game studios
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