Go Back   Star Trek Online > Support > PC, Network, and Other Technical Issues
Login

Notices

Reply
 
Thread Tools Display Modes
Join Date: Dec 2007
Posts: 148
# 1 Unable to login
02-09-2010, 08:09 AM
Hello,

Anyone else having problems with login to STO? I get Invalid user or password, and I have changed my password once (back to the same..). I have also verified my email so there shouldnt be any problems regarding that either...

"Is anyone out there"
Join Date: Dec 2007
Posts: 148
# 2
02-09-2010, 08:12 AM
i am getting the "you are not allowed to log into this server at this time" line
Join Date: Dec 2007
Posts: 148
# 3
02-09-2010, 08:15 AM
Check to make sure you activated your retail keys on your account dashboard. Note that your pre-order key is NOT the same as a retail key. If you don't see anything with the word "retail" in your activated features list, then you either haven't activated your key, or your key didn't take, in which case try entering the key again. If that doesn't work, then it's time to submit a support ticket and/or call tech support.
Join Date: Dec 2007
Posts: 148
# 4
02-09-2010, 09:03 AM
Thanks for the help..

Now for the fun part... I tried to login with my account name (Talalhoy) here on the site... with ofc didnt work so great If anyone tries the same .. well it wont work
Join Date: Dec 2007
Posts: 148
# 5
02-09-2010, 09:10 AM
No prob, glad you're up and running.
Join Date: Dec 2007
Posts: 148
# 6 Tired Everything...
02-09-2010, 09:58 AM
...still unable to log in and no explanation as to why, all I get is,"You are not allowed to log into the server at this time plus fellow gamers giving me uncontructive grief over my post.
Join Date: Dec 2007
Posts: 148
# 7
02-09-2010, 10:02 AM
Quote:
Originally Posted by Cpt.Denatra_1
...still unable to log in and no explanation as to why, all I get is,"You are not allowed to log into the server at this time plus fellow gamers giving me uncontructive grief over my post.
Theres currently a login server problem that they are trying to fix. No ETA yet though
Join Date: Dec 2007
Posts: 148
# 8 Thanks Tedgp123...
02-09-2010, 10:07 AM
at least you responded when nobody esle had something of subtance to say. I'll wait it out. Wish STO customer service would do the same. By the why how do you know that? Reason being I see you are a senior member, maybe you know more about STO inner workings.
Join Date: Dec 2007
Posts: 148
# 9
02-09-2010, 10:09 AM
I havent been able to log in all day. My standard retail key has been entered when it was supposed to. My account says that I have the 'Digital Retail' with '30 FREE days' - yet I cannot log in.

"you are not allowed to login to the server at this time"

I dont like to moan but i am getting really tired of all this crap now
Join Date: Dec 2007
Posts: 148
# 10
02-09-2010, 10:25 AM
Quote:
Originally Posted by GaBe_
I havent been able to log in all day. My standard retail key has been entered when it was supposed to. My account says that I have the 'Digital Retail' with '30 FREE days' - yet I cannot log in.

"you are not allowed to login to the server at this time"

I dont like to moan but i am getting really tired of all this crap now
Agree. Getting tired of waiting!
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off


All times are GMT -8. The time now is 06:13 AM.