I recieved the message,"You are not allowed to log into server at this time". But when I re-activated my key I was able to gain access. Which I think is wrong, because I paid so much for the Deluxe STO, then turn around and have to pay again does not seem fare. If you are having this problem try this. It worked for me. By the way, I ordered online from Atari. I hope CS reads this and respond otherwise, I feel they knew about this along and didn't respond in order to gain more profit. Sorry, but at this point I'm ****ed.
Sent 6 hours trying to log in, when a simple message would have explained things.
Maybe I am not clear on exactly what you are saying but you should have had a pre-order key to gain advantage of open beta and the head start when you pre-ordered your deluxe version and then when you actually got the box of the game after release you put in the code from the box and you are playing just fine.