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Career Officer
Join Date: Feb 2013
Posts: 29
Hello,

I appear to be having a problem with purchase Zen (Ingame currency) using my STEAM wallet.

Today I tried to buy some Zen and whenever I opened the "Buy Zen" option, I got sent to Perfect World/ARC's Buy Zen page - https://billing.arcgames.com/en/

I last used my STEAM Wallet on 10/05/2014 to buy 2,000 Zen.

Any idea what the problem with this is and whether there's a solution to this, as I had recently put 100 onto my STEAM account to buy my fortnightly Zen amount of 3000Zen/25.00 but obviously can't & this game is normally all I use my STEAM Wallet for.

Thanks for taking the time to read this.
Ensign
Join Date: May 2014
Posts: 13
# 2
05-15-2014, 05:57 PM
I'm having the same issue. Added $40 to my wallet for some Zen earlier today. Just getting directed to the arc games page whenever I try to buy Zen.
Career Officer
Join Date: Feb 2013
Posts: 29
# 3
05-15-2014, 06:24 PM
I've submitted support tickets to both Cryptic & STEAM to get an answer to this issue.

I'd also like to add to my original post, that I have checked and I do currently have STEAM Community enabled - I noticed that was a solution people had suggested in previous threads about similar issues to this.
Career Officer
Join Date: Jun 2012
Posts: 437
# 4
05-16-2014, 12:15 AM
The big question is, is this a bug or a feature?
Join Unrepentant!

Ensign
Join Date: Sep 2012
Posts: 5
# 5
05-16-2014, 07:52 AM
I used the Steam Wallet to buy Zen in game on May 12th. Tried again today and got the redirect.

I have successfully ignored Origin, I will ignore Arc just as easily. If they don't want me to spend my money in their game, that's fine, I'll spend it elsewhere.
Career Officer
Join Date: Feb 2013
Posts: 29
# 6
05-16-2014, 11:35 AM
Quote:
Originally Posted by overlapo View Post
The big question is, is this a bug or a feature?
I hope it's not their sneaky way of forcing everyone to use ARC for the game...

Infact I'm beginning to wonder what's happening regarding my Zen Stipend i'm meant to get as a LTS, whether I need to login using ARC to get the Zen...
Captain
Join Date: Jun 2012
Posts: 6,949
# 7
05-16-2014, 12:31 PM
Quote:
Originally Posted by briggers810 View Post
I hope it's not their sneaky way of forcing everyone to use ARC for the game...

Infact I'm beginning to wonder what's happening regarding my Zen Stipend i'm meant to get as a LTS, whether I need to login using ARC to get the Zen...
Someone already received a reply for Support stating they are working on the issue.

If you do a simple search in this sub-forum you will see that this problem has happened several times before - it happens every time either Steam of STO changes some code. This is not a new or unexpected problem.

As for your Stipend, it comes on your anniversary date - if you bought your LTS on the 12th the Stipend will come around the 13th - and it always comes after 2 pm Cryptic time. It gets added directly to your current total, so if you are not aware of how much you have you might not even notice them adding 500 more.
STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.

Last edited by thecosmic1; 05-16-2014 at 12:35 PM.
Career Officer
Join Date: Jun 2012
Posts: 437
# 8
05-16-2014, 02:04 PM
Quote:
Originally Posted by overlapo View Post
The big question is, is this a bug or a feature?
Turns out it was a feature, as explained in the post above. In any event the steam wallet service has been restored.
Join Unrepentant!

Ensign
Join Date: Mar 2013
Posts: 26
# 9
05-17-2014, 09:41 AM
I had the same issue myself.

This said, it's a good thing that i can trade Dilithium for Zen.
Ensign
Join Date: Feb 2014
Posts: 3
# 10
06-07-2014, 06:42 AM
This issue is yet to be fixed, been locked out of buying Zen for over 24 hours now.

I see someone got a response from the customer support......how? I've never had a single response to any ticket I've submitted to PWE/Cryptic.
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