The team has a huge influx of tickets. You are not going to get the response you want for your issue, I can guarantee. All thy will tell you is what everyone here will tell you. Save the 20k credits (I made 50k in 3 ground pvp matches) and buy another ship. You can get 20k credits WAAAAAAY before Cryptic can wade through all of the tickets to get to your non-issue. Not trying to be rude mind you, just stating facts here.
Best way to earn money is PvP, especially ground PvP. You can queue up right away by going to the arrow drop-down on your map, and selecting PvP Queues. Ground based PvP seems to give more money, which space seems to give more skill points.