Lt. Commander
Join Date: Dec 2007
Posts: 120
my key dont work ljuist like the tec support.
tried to phone support after holding for 20 mins i was told to try later i have never known anythig like this in all my gameing years there is no support for this game looks like they just want my money
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
02-11-2010, 12:27 PM
Jackjoe,

What place did you order from and are you sure you are using the game key and not the preorder key? They are seperate and you must use the game key to activate the account.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
02-11-2010, 12:28 PM
You already setup your retail key, you just need to setup a subscription on your account dashboard.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
02-11-2010, 12:34 PM
Quote:
Originally Posted by coderanger
You already setup your retail key, you just need to setup a subscription on your account dashboard.
when i purchased the game it came with a 30 days of gameplay when i enter the key from enclosed it tells me to contact support i should be getting the 30 days included with the game before purchasing a sunscription
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
02-11-2010, 12:38 PM
Ahhh one of these. You do understand that most online services require you to fill out subscription details before they will allow you to connect to their services? Even with free time.

Just want to make sure you understand that this is an Internet Business Model and not specific to Cryptic. Sony Online Entertainment, Blizzard, NCSoft, Microsoft, EA and pretty much ever other game developer does this for their online games.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
02-11-2010, 12:39 PM
Quote:
Originally Posted by jackjoe View Post
when i purchased the game it came with a 30 days of gameplay when i enter the key from enclosed it tells me to contact support i should be getting the 30 days included with the game before purchasing a sunscription
Not quite right, the 30 days free is with the subscription (which you haven't set up yet). If you set your subscription up you'll get the 30 days free put on your account - you can then cancel the subscription immediately if you want to ensure you aren't going to be charged after that until you explicitly resubscribe.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
02-11-2010, 12:39 PM
Quote:
Originally Posted by jackjoe View Post
when i purchased the game it came with a 30 days of gameplay when i enter the key from enclosed it tells me to contact support i should be getting the 30 days included with the game before purchasing a sunscription
The thing is you are not purchasing one you are just subscribing to one. You can sub to one and cancel it instantly. There is no charge for doing this. They wouldnt charge you for a sub until the 30 days are complete.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
02-11-2010, 12:39 PM
just set up the subscription and cancel it right away. that way you can get your 30 days and you're sure you won't get billed.

of course you could also just set up the subscription and you will get billed when your free time is over
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
02-11-2010, 12:42 PM
Quote:
Originally Posted by Dulayne View Post
The thing is you are not purchasing one you are just subscribing to one. You can sub to one and cancel it instantly. There is no charge for doing this. They wouldnt charge you for a sub until the 30 days are complete.
thanks for the help but i have another qestion why does it give me the option to choose the game card option if i need to subscribe aswell??
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10
02-11-2010, 12:44 PM
Quote:
when i purchased the game it came with a 30 days of gameplay when i enter the key from enclosed it tells me to contact support i should be getting the 30 days included with the game before purchasing a sunscription
You will not be billed until the first 30 days have elapsed, but a valid subscription is required to play the game.
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off


All times are GMT -7. The time now is 04:00 AM.