Lt. Commander
Join Date: Dec 2007
Posts: 120
# 11
02-14-2010, 01:05 PM
Where did you purchase the collector's edition from?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 12
02-14-2010, 01:12 PM
Did you buy the $5.00 pre-order box? Or the $50.00 actual product?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 13
02-14-2010, 01:17 PM
Simple. Preorder keys don't get access anymore. You need the full retail key. It doesn't matter if you just bought the preorder or not. And since the game was released, why not just buy the full game instead of the preorder box that's now useless?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 14
02-14-2010, 01:20 PM
Quote:
Originally Posted by Stormstryke
Simple. Preorder keys don't get access anymore. You need the full retail key. It doesn't matter if you just bought the preorder or not. And since the game was released, why not just buy the full game instead of the preorder box that's now useless?
because i just used 499NOK(about 80 dollars) on the game, BUT I DIDNT GET THE F***ING GAME!
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 15
02-14-2010, 01:32 PM
Quote:
Originally Posted by NoLuck
because i just used 499NOK(about 80 dollars) on the game, BUT I DIDNT GET THE F***ING GAME!
It may be a valid point if you've entered the wrong key. Make sure your retailer gave you every key you were supposed get; i.e., the pre order key AND the retail key. If you have both, and have entered both, and it doesn't work, talk to customer support.

If you don't have both, that's an issue with your retailer, I think.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 16
02-14-2010, 01:42 PM
Quote:
Originally Posted by Felderburg View Post
It may be a valid point if you've entered the wrong key. Make sure your retailer gave you every key you were supposed get; i.e., the pre order key AND the retail key. If you have both, and have entered both, and it doesn't work, talk to customer support.

If you don't have both, that's an issue with your retailer, I think.
I only got the pre-order key, it says im supposed to get the retail key with the collectors edition box i get from entering my home address stuff at www.startrekonline.com/preorder wich doesnt exist anymore
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 17
02-14-2010, 01:54 PM
If this is the case then contact Cryptic and explain the situation. They should be able to help you if they are the ones who in fact ship the package to you.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 18
02-14-2010, 02:02 PM
Quote:
Originally Posted by MadDog3057 View Post
If this is the case then contact Cryptic and explain the situation. They should be able to help you if they are the ones who in fact ship the package to you.
Yep, contact Cryptic AND your retailer. I'd say. You bought the retail key, you are entitled to it somehow.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 19
02-14-2010, 08:35 PM
Quote:
Originally Posted by NoLuck
because i just used 499NOK(about 80 dollars) on the game, BUT I DIDNT GET THE F***ING GAME!
Then who the F did you order it from?

Look, you should have only gotten a preorder key if you ordered it before 2/2 (or 2/5 on some international orders). After that they should have given you the retail key. If they didn't, then you should tell them to give your *RETAIL* key.

And see this thread: http://forums.startrekonline.com/sho...38&postcount=1
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 20
02-15-2010, 12:51 AM
I have the same problem.
Ordered the Collectors edition and only recieved the dvd case with the note and serial key.
Also from Norway.

I have contacted Cryptic, bill still havent recieved an answer.
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off


All times are GMT -7. The time now is 09:37 AM.