Personally I don't see a problem with an Off-topic section. The same can be said for a "suggestions" section too.
Forums can be used quite effectively to generate sense of community both in and outside of the game. Fostering a community spirit can help promote a better atmosphere in the games community both in the game as well as in the forums. After all, that is precisely what a forum is for: discussions on like minded subjects.
Having an off-topic forum section wouldnt do any damage to the game, this has been with other MMO's. It would be incorrect to think that by declining to have an off-topic forum then that somehow helps to retain players. Sorry but that's just plain naive. Sure, players COULD go elsewhere to talk about off-topic subjects, but instead they would LIKE to talk about them with people they have met in the game or in the forums, and in a section that doesn't bother other people with such subjects. Is that so wrong?
OP is just trying to help people out and find a solution to a problem he noticed earlier. While the military post did not strike me as appropriate for this particular section I can see plenty of reasons why other military people may want to connect in the game and its okay to be proud of your service.
Good on OP for trying to do something nice for everyone! I'm sure that an off topic forum would be appreciated.
Who does it hurt if there is an off topic forum section?
No it hasnt. I saw that some people said "but we want to talk about OT things HERE", but thats not a "refute", its just an opinion. And most importantly, its one that Cryptic disagrees with regardless of what you think.