*!*!*We are investigating an issue where some players are seeing a "login failed for unknown reason" error at the log-in screen.*!*!*
We are investigating a bug where some Gold Members may not have received their additional character slot -- details here (Will be fixed ASAP!).
UPDATE! We are also investigating reports of slow patching and are working on a resolution. For a better patch experience, please restart your launcher. It will pick up where it left off and should be faster to complete.
If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game.
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
The ship equipment vendor on Qo'noS that sells items for exploration badges is broken. The MKVIII shields that are supposed to be sold for 4th order Exploration badges are sold for 3rd Order. Since you can no longer do the 3rd Order Exploration mission at about Captain 2 or 3 this is game breaking. It takes away one avenue of getting gear. Further more it is just another example of how "tiered" badges (or PvP medals) is too complex system and needs simplification.