Lieutenant
Join Date: Jun 2012
Posts: 69
i was playing earlier and sold two fleet modules for just over 9mil ec each in game..

when i saw my balance however i was capped at 10 mil ec..

this only occurs if your a silver membership player.. im gold on a monthly occuring status..

i naturally logged into my account to check my status of my subscription to find that my subscription has been rendered inactive (and not by myself)

i would therefore like to know why my account has been reverted to free2play without my knowledge.. why it was done.. have it reactivated please (since i am not fully through the current month) and i would like re-embersing on the two fleet modules i sold in in game energy credits as i paid REAL money for those items i sold and did not get my game currency as a result of being capped on EC..

i would apprieciate a swift response on this please with all of the above taken care of..

hopeflly this can be resolv swiftly and i look forward to you contacting me asap.

Question Reference #140807-000413 (in support tickets)
Commander
Join Date: Jun 2012
Posts: 491
# 2
08-07-2014, 08:02 AM
I had an issue and contacted the address below and got it resolved:

customerservice@perfectworld.com via mailmw.custhelp.com
http://startrek.44thfleet.com/
Lieutenant
Join Date: Jun 2012
Posts: 69
# 3
08-07-2014, 08:30 AM
Quote:
Originally Posted by rdm1958 View Post
I had an issue and contacted the address below and got it resolved:

customerservice@perfectworld.com via mailmw.custhelp.com
i shot them a mail .. hopfully they will read it

thanks rdm1958
Lieutenant
Join Date: Jun 2012
Posts: 69
# 4
08-07-2014, 11:31 AM
and this is what i got

"Your question has been received. Due to high ticket volumes at this time, we will respond to your question as soon as possible."



so now im missing out on veteran day accumulation and my missing 20 mill EC until they get around to it

btw i got that TWICE one from the ticket i initially submitted and the further email direct to PWE

this is not good PWE/Cryptic especially with the amount of money i have invested in this game
Lieutenant
Join Date: Jun 2012
Posts: 69
# 5 you have to be kidding me
08-08-2014, 05:10 AM
well they finally got back to me and this was the response.. (WOW!)

( GO BUY ANOTHER SUBSCRIPTION THEN! HERES HOW MUCH THEY COST! ) -(NUTSHELL VERSION SINCE THE MODERATORS EDITIED THIS BIT OF MY POST!)

that has to be the most laziest response to a billing/ screw up (on their part) queery i have ever heard. in short they are telling me to shellout an additional amount of cash (even though i paid this month remember) just to get my gold subscription re-activated.. and as for the capped EC wich cost me 20mil well that can be simply ignored..

im sorry but that response is simply unacceptable.. i will be furthering this ticket with them till this gets resolved as that responce was ponderous

Last edited by mindwipecjg; 08-10-2014 at 04:44 AM.
Career Officer
Join Date: Jun 2012
Posts: 2,202
# 6
08-08-2014, 07:48 AM
Quote:
Originally Posted by mindwipecjg View Post
....

im sorry but that response is simply unacceptable.. i will be furthering this ticket with them till this gets resolved as that responce was ponderous
Ummm... You know that duplicate tickets are going to slow your response down...
Lieutenant
Join Date: Jun 2012
Posts: 69
# 7
08-09-2014, 06:50 AM
same ticket not a duplicated

its on going and just updated back and forth on the same ticket
Lieutenant
Join Date: Jul 2012
Posts: 34
# 8
08-09-2014, 07:30 AM
Hi,

One thing you must understand and do (have also) is patience.

As I can see you got a normal reply from support from which is the starting point in order to solve your problem.

The subscription status is cancel when you fail to pay or something happen with the payment and don't reach Cryptic on time. From they side you stop paying your subscription so they stop the status.

You have to just look into the payment (if you did) and forward to support the date and time of the invoice you do the payment.

Be aware!
Probably you will be move to Billing support, which is not good to talk in bad mod as you are now.
Be diplomatic, speak well, don't yell or argue. If do, mention facts and try to team-up with them to find why or how to resolve your problem.

Support staff is usually people who want to help and solve problems.
Community Moderator
Join Date: Jun 2012
Posts: 2,454
# 9
08-09-2014, 09:10 AM
Please remember that you cannot post ticket replies on the forums and as such I've edited your post.
Volunteer Community Moderator for the Star Trek Online forums
My views may not represent those of Cryptic Studios or Perfect World Entertainment
If you wish to speak to someone on the community team, file a community support ticket here, as we are not able to respond to PMs regarding moderation inquiries.
Contact: Twitter | Line Messenger: askray113
Lieutenant
Join Date: Jun 2012
Posts: 69
# 10
08-10-2014, 04:39 AM
Quote:
Originally Posted by askray View Post
Please remember that you cannot post ticket replies on the forums and as such I've edited your post.
Convenient rule there! However i would like you to please keep in mind that aside from the standard automated replys wich i recieved i have not added my subsequent tet-ta-tets in regards the support ticket and before you edit someones post it would be polite if you notified the user in question that you have done so and there fore avoid mistakes of the same nature in the furture .. its almost the same as with whats happening on my subscription account, that lack of communication, something to keep in mind.


anyway now that out of the way a quick update on the matter.

it appears that the billing system didnt contact my bank and thus threw it up for cancellation of my subscription.. inshort the billing system screwed up.

its currently being investigated further and i have to wait (what a surprise)

like i said lack of communication if when this had occured in july at the time and i had recieved a simple email stating there was a problem with your billing this month it could have been checked and sorted out then and there and none of this would now be occuring.

*sigh* more as i get it!

Last edited by mindwipecjg; 08-10-2014 at 04:46 AM.
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