If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
Checked my speed on the east coast and they were better then the west..
My system could use a defrag so im doing that now.
You also may be hitting some weird routing to their servers and its getting hung up some place. But, based on what you said, I think turning down graphics will fix it. You may want to post a full spec list on the tech forums to see if there is something in your setup that STO doesn't play well with. Would hate for you to miss out on any of the graphics in game.