There are 3 different team members looking at your specific cases and working on a solution. Your missions are in an unexpected state and we hope to get you fixed up as soon as a solution is in place.
I would hope that this applies to the other players who have they're promotion mission stuck due to either doing the mission before going through the steps (choosing your ship before you speak to the admiral) .. or any other way?.
I am having the same bug and today found out the best part of it. I hit RA and cannot start that quest or get my new ship at the token price if I want it before they fix it I have to pay full price. What a nice bug this has become.
I to have this bug. I hit captain Did all the steps for it got my ship and everything yet it shows up as a LC quest and has everything checked off including Choose Starship from the Store yet the quest doesn't complete.
I have also gotten stuck on "Promotion Captain" (Ticket# 690464). As the poster originally said, I have all steps completed but mission is still there and can not be resolved. (or dropped) The next mission I did (Temple offerings also can not be turned in now. And to throw on an extra complaint I can't train my bridge officers in several of the skills I should be able to. Sometimes really starting to regret buying a lifetime subscription >_>.