i have been experiencing the same issue i am on dsl and since there new patch on friday
February 19th I went to connect to startrek online and it started downloading the latest patch this was at about 8pm eastern time. it got to about 75% and then stopped and timed out I also was then not able to access anything else on the internet I couldn't even ping out so I thought perhaps it was a problem with my isp we restarted my dsl modem and the internet worked fine I then tried to connect to star trek online and again it started to download the patch and again my internet connection stopped working I then called my isp and we again restarted the dsl modem and they had me run a number of tests and traceroutes and had me do a continuous ping to a ip address and then had me start up the startrek online and as soon as it started to download the patch the pinging stop and the isp was like well looks like its star trek online patch server thats doing something to kill the connection or over load it or something.
I have uninstalled STO from my PC then reinstalled it now am stuck at ST.0.20100217c.2.
few heads up here
Am using Win XP serverpack 3
Using Cable modem etherneted to my Linksys router cabled to my PC (both have been restarted over and over again to no avail)
Virgin internet (connection is solid and no issues reported with Internet sevices on there connection page also was solid 400kb per second download when updating drivers today from Nvidia and the connection works for AVP mutliplayer with less than 30 ping)
Hve updated tech support ticket.
still getting error 14.
this appears to be issue with Cryptic servers/update servers since friday 5pm before Friday connection was perfect and worked 100% CB/OB and HD and Launch.
Am a lifetime sub here and also Cryptic can check my account of all my purchases for this game but nope no work since patching attempt on friday at 5pm GMT, or reinstal.
Any announcement on this would be welcomed or checking on this would be appreciated.