Lt. Commander
Join Date: Dec 2007
Posts: 120
# 1 Cronic Game Crashing
02-21-2010, 04:08 PM
Since I have installed Star Trek Online I am having cronic game crashing with an "unknown" error code on the crash submit dialoge box. I updated to the most recent graphic drivers for my graphics card and tried some of the other solutions I have seen here like turning off dynamic lighting and other lighting post processing procedures.

Upon restarting the application, the application does a test of about 99k files and about 25 other files on the computer. Usually the level I am on has to start all over, sometime it recalls where I was in the map and I can resume my work - might have something to do with spawn points I'm not sure.

From what I can tell, I am not able to properly use the Cryptic Error reporting tool because when the application feezes I can not alt-tab to the desktop to get the application process tagged in the app.

If I had to guess ( i didn't keep track), this happends 80% of the time or more in ground combat. Usually ship combat is spared from game crashing.

Please provide me some help on solving these issues:


Here is the DXdiag file: (the sound drivers are from Realtek, not certified by manufacter - not my issue).

[CODE]
------------------
System Information
------------------
Time of this report: 2/21/2010, 17:00:22
Machine name: MACHINEONEC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
Language: English (Regional Setting: English)
System Manufacturer: GBT___
System Model: NVDAACPI
BIOS: Award Modular BIOS v6.00PG
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 6000+ (2 CPUs), ~3.0GHz
Memory: 4096MB RAM
Available OS Memory: 4096MB RAM
Page File: 1844MB used, 6345MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: The file RTKVAC64.SYS is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Sound Tab 2: The file RTKVAC64.SYS is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Sound Tab 3: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce 9500 GT
Manufacturer: NVIDIA
Chip type: GeForce 9500 GT
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0640&SUBSYS_06401B13&REV_A1
Display Memory: 2797 MB
Dedicated Memory: 1005 MB
Shared Memory: 1791 MB
Current Mode: 1280 x 960 (32 bit) (85Hz)
Monitor Name: Dell M1110
Monitor Model: DELL M1110
Monitor Id: DEL93D5
Native Mode: unknown
Output Type: HD15
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2um
Driver File Version: 8.17.0011.9621 (English)
Driver Version: 8.17.11.9621
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 1/11/2010 22:03:33, 11862120 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-4500-11CF-365D-4B261FC2C535}
Vendor ID: 0x10DE
Device ID: 0x0640
SubSys ID: 0x06401B13
Revision ID: 0x00A1
Driver Strong Name: oem12.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section0 03:8.17.11.9621:pci\ven_10de&dev_0640
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
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{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
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{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
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{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
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{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
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{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
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D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

[/CODE]
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
02-21-2010, 11:28 PM
The GeForce 9500 GT is below specs.

In the option - video set
Monitor Verttical = On
Antialiasing = None.
Dynamic Lighting = OFF
Light Quality = Low
Bloom Quality = Low
Screen-space ambient = Off
Reflection Quality= Low/off
Cinematic focus = Off
Limit Frame Rate 30.

And lower your in game resolution to 1024x768.

If those settings don't work then reset to default and set.
Half Resolution = ON
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
02-22-2010, 05:20 AM
Doing a search on your sound driver ( RTKVAC64.SYS ) I'm finding a lot of gaming forums reporting cashes on systems with that driver.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
02-22-2010, 06:58 AM
Quote:
Originally Posted by White Knight
The GeForce 9500 GT is below specs.

In the option - video set
Monitor Verttical = On
Antialiasing = None.
Dynamic Lighting = OFF
Light Quality = Low
Bloom Quality = Low
Screen-space ambient = Off
Reflection Quality= Low/off
Cinematic focus = Off
Limit Frame Rate 30.

And lower your in game resolution to 1024x768.

If those settings don't work then reset to default and set.
Half Resolution = ON
How can that gfx card not meet spec. What kind of monster do you need to meet spec?

Looking at the back of the box the recommended video card is a gForce 8800 and I am using a GeFroce 9500 so i'm confused why that does not meet spec.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
02-22-2010, 06:59 AM
Quote:
Originally Posted by PegasusMD
Doing a search on your sound driver ( RTKVAC64.SYS ) I'm finding a lot of gaming forums reporting cashes on systems with that driver.
I am not sure what I can do to change the sound driver. The board is an nForce 4 SLI with the sound onboard. The only option would be to buy a new sound card.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
02-22-2010, 10:07 AM
Quote:
Originally Posted by Aerodrome_Lander
How can that gfx card not meet spec. What kind of monster do you need to meet spec?

Looking at the back of the box the recommended video card is a gForce 8800 and I am using a GeFroce 9500 so i'm confused why that does not meet spec.
You have to understand how cards are name. For Nvidia the x600 is where the gaming video starts. So 6600, 7600, 8600, 9600 for the older card series. x800 and x900 are where the higher end cards are. 6800, 7800, 7900, 7950, 8800. You have a x500 card. These are not consider 3D gaming cards and are not powerful as a 8600 GT. So your 9500 GT is not on the same level as a 7950 GT or a 8800 GT. But with some tweaking you can get STO to play on it. It's just that the graphics wouldn't look as sharp on it.

TOM'S HARDWARE Star Trek Online: Game Performance Analyzed And Benchmarked

Quote:
So, just exactly how much hardware does a person need to run Star Trek Online? With an ultra-budget Athlon II X2 250 paired with integrated 785G graphics, we were able to run the game smoothly at 1280x1024 at the maximum detail level, as long as we selected the Half Resolution option in the detail settings. Yes, the half resolution setting makes things a lot less attractive, but it works. If nobody's PC gets left behind, the MMO is viable.

However, if you want to push STO's fidelity to maximum at full resolution, you're going to need some decent graphics hardware. At 1280x1024, you'll want a GeForce 9600 GT, at minimum. For 1680x1050, a Radeon HD 4850 will do the trick. At 1920x1200, a GeForce GTS 250, GTX 260, Radeon HD 4890, Radeon HD 5750, or better should be on your shopping list. At 2560x1600, consider lowering the detail a bit, because none of the cards we've tested here could hit a solid 30 FPS at maximum settings.
A 9600 GT has almost twice the graphic power at a 9500 GT does. You just need to understand that you can't run graphic med/high on that card and expect to get good performance. You'll need to adjust the setting to find your sweet spot.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
02-22-2010, 10:29 AM
Quote:
Originally Posted by Aerodrome_Lander
I am not sure what I can do to change the sound driver. The board is an nForce 4 SLI with the sound onboard. The only option would be to buy a new sound card.
I did not realize that your are running a socket 939 MB. What is the model? Until a few months ago I had a Asus A8N32-SLI Deluxe (nForce 4 SLIx16). I loved that board. The on-board sound was not that good so I got a Sound Blaster Audigy 4.

The RAM you are using is it DDR 400?

It maybe time to consider a new system. You should be able to get STO to run smoothly on your setup by lowering the settings but that is a 4 year old MB. You are just now starting to hit some gaming wall. And it is no longer supported.

Have you updated you BIOS? I use going to suggest getting the latest chipset for you MB but under Windows 7 there are none.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
02-22-2010, 03:58 PM
Quote:
Originally Posted by White Knight
I did not realize that your are running a socket 939 MB. What is the model? Until a few months ago I had a Asus A8N32-SLI Deluxe (nForce 4 SLIx16). I loved that board. The on-board sound was not that good so I got a Sound Blaster Audigy 4.

The RAM you are using is it DDR 400?

It maybe time to consider a new system. You should be able to get STO to run smoothly on your setup by lowering the settings but that is a 4 year old MB. You are just now starting to hit some gaming wall. And it is no longer supported.

Have you updated you BIOS? I use going to suggest getting the latest chipset for you MB but under Windows 7 there are none.
I have the most recent BIOS for the board, and the game runs fine, when its running. I get a slow down when I alt-TAB back into it sometimes. The problem is that it crashes at the most annoying times.

The board is a gigabyte M55SLI version 2. Upgrading for one game isn't really practicle, but the crashing is annoying.

Buying a different sound card and video card may be an option.
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