That is a bug that we have already acknowledged here on the forums that we are aware of, and working on.
As for why you have not received a reply yet, our customer service department is very busy with a lot of tickets at the moment. Unfortunately, this isn't something the GM team can even help you with. However, as I said, we are working hard on squashing that bug, and your BOffs should be able to equip those shiny new guns soon.
As for why you have not received a reply yet, our customer service department is very busy with a lot of tickets at the moment.
I've said it before, and I will say it again. Cryptic has the worst customer support in the industry by a very wide margin. And to accomplish that in this industry, frankly, takes an almost heroic quantity of apathy and incompetence.
yeah support just basicly S**ks got 2 tickets open now because i cant get the pvp daily anymore 8 days and counting now so thats 40 badges right now or should i say 1 shield array im already missed out on.
i got no hopes i render it will take around 20 days before support response like last time....
Oh c'mon. This thread gets a YellowName's attention, but this one still doesn't? Just what is the criteria?
Yes this thread got attention, now please contain your displeasure and make your own post.
As for on topic posts, I am more upset at the lack of CS than the actual item. There is not really any item in game that is so special that OMG I can't live without, mainly because there is nothing to do but that is for another post.
At least in other MMOs a GM (or other rep/employee) would close the ticket and give you a response in your list of tickets. Currently I see Cryptic ignoring tickets. Tickets about stuck players and such don't get answered for a day, long past any usefulness.
Even during peak hours right after a brand new expansion was released, Turbine had their GMs answering tickets within 45 minutes. That turned into 2 hours tops for off-peak/early-morning times.I think Cryptic just did not employ the number of people they need to handle their customers. I feel sorry for the Cryptic employees because they're probably being forced to do the work of 2-3 people each. Bad management/executive decisions/planning.