Go Back   Star Trek Online > Information and Discussion > Star Trek Online General Discussion
Login

Reply
 
Thread Tools Display Modes
Lt. Commander
Join Date: Dec 2007
Posts: 120
As the title says, my ticket was open for a few weeks, just showed up as closed, and there was no response. Yet it says the issue has been resolved.

(the issue has not been resolved)

I wish I could make a complaint about the customer service quality, but that would require there was a customer service department to begin with.

My ticket has a single issue in it. If the issue will not be resolved, I would at least like to hear that from a human, instead of a passive-aggressive dismissal without even a canned response.

This is just me complaining, I suppose. However, I would like to know if this exact dismissal situation has happened to any others.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
02-24-2010, 09:11 AM
what was your ticket?

you might as well just ask it in the forums
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
02-24-2010, 09:32 AM
It is an account issue that I would rather not address publicly.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
02-24-2010, 10:15 AM
I had a similar problem. I resubmitted it, and told them that it was the second time and they had "Resolved" it without doing anything. They contacted me and fixed it immediately.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
02-24-2010, 10:18 AM
Quote:
Originally Posted by wolfman007 View Post
It is an account issue that I would rather not address publicly.
Oooh, sounds mysterious~
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
02-24-2010, 10:52 AM
Quote:
Originally Posted by HoHegh
I had a similar problem. I resubmitted it, and told them that it was the second time and they had "Resolved" it without doing anything. They contacted me and fixed it immediately.
I'll try this and hope for the best, I suppose.

Quote:
Originally Posted by pmcubed
Oooh, sounds mysterious~
Lol.
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off


All times are GMT -7. The time now is 04:55 AM.