Lt. Commander
Join Date: Dec 2007
Posts: 120
# 1 Subscription Services down?
03-05-2010, 03:33 PM
Early this week I purchased the gold package and I have been trying to redeem my keys and activate my account for 3 days now. Each time I try I get the same message:

Subscription services are down, try again later (in short)

I would like at least an estimate of it coming online again if it is indeed broken or a reason why its not working for me and some help fixing this.

An apology wouldn't go unappreciated either, I paid good money for this.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
03-05-2010, 03:51 PM
Quote:
Originally Posted by Revhain
Early this week I purchased the gold package and I have been trying to redeem my keys and activate my account for 3 days now. Each time I try I get the same message:

Subscription services are down, try again later (in short)

I would like at least an estimate of it coming online again if it is indeed broken or a reason why its not working for me and some help fixing this.

An apology wouldn't go unappreciated either, I paid good money for this.
Go to http://www.startrekonline.com/activate and use Ctrl - F5 to reload the page completely in your browser before entering your key.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
03-05-2010, 04:11 PM
Tried it, didn't work I'm afraid.

Also tried deleting history/cookies, to no avail
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
03-05-2010, 04:12 PM
Exactly what keys are you using? It looks like you may be trying to input a retail key as a game time card key somewhere in the process. Be sure you put things in the correct fields.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
03-05-2010, 04:24 PM
So I have to buy a gamecard for two months or subscribe for a monthly fee on top of what I already paid, before I can even play? assuming I hadn't gotten an invite to this game from someone else that is

Don't I end up with two seperate retail keys this way?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
03-05-2010, 05:52 PM
Subscription is required to play. you have to initially setup a subscription plan and a payment method.

then your retail key will be active and you will have 30 days game time subscription bonus. You will not be charged for the subscription until the end of the free 30 days.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
03-05-2010, 06:44 PM
and if I choose to continue playing via game cards after the initial 30 days?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
03-05-2010, 06:48 PM
Quote:
Originally Posted by Revhain
and if I choose to continue playing via game cards after the initial 30 days?
After the accoutn is activasted and you are on the 30 days free, just change the sub to gamecard. it delete all credit card info, and still lets you play
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
03-05-2010, 10:04 PM
Mhmm thanks but I don't have a credit card.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10
03-05-2010, 10:10 PM
use can use a game card but the way gamecard works is you will have 30 days bonus +plus the time on the game card to play. if you cancel your subscription will be active until the 30 days and the time of the game card is used up. as they can not refund gamecard time.
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