Youre getting that problem because something on your system/ISP is blocking the majoirty of the connection.
try connecting to the game via the launcher proxy, and make sure you have disabled/uninstalled all firewalls/antivirus software you have.
And why you've pinged google, when you are having problems with STO (which is on a totally different servernetwork/port range(, is unknown. Especially because youa re pinging random websites and not cryptics game servers.
These results seems a bit slow, expecially the ping.
Ping statistics for 220.127.116.11:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 271ms, Maximum = 272ms, Average = 271ms
I assume from your localized version of your Operating System (missing 2nd and third column of nettest) and your pings to AU sites you are in or near AU.
Since the servers are located in Boston, MA, USA you will have latency to match the distance between you and the servers.
You'll need to determine how much packet loss and or how much dynamic port blocking you are getting between you and the STO servers. Using netstat - n from a command prompt, while you are still in STO, find out the 208.95.18x.xxx server IP and TCP 7xxx port you are getting disconnects on.
With that information run a Ping Plotter trace with that same TCP 7xxx port (not ICMP) to the same server IP.
Nettest is a good step in testing, but it is limited to the one destination server IP and more importantly to just a few TCP ports. Unless you are patching on TCP 7255 you are more than likely using a different port (TCP 7004 or 7228 for example) in game.
Well, i was hoping for the best and i did get a few hours of play time in today. which is the best its been.
I still get 'server not responding' quite regularly and Sol is just impossible. I haven't made in back inside the earthdock as i dget disconnected prior.
Ping Plotter Details while at Sol,
Port was 7022 or 7064.
Target Name: N/A
Date/Time: 7/03/2010 1:34:32 AM to 7/03/2010 1:38:41 AM
Now, a ping to 18.104.22.168 taking 280ms isn't great but shouldn't be the cause of any drop outs in the game. No packets are being lost.
Just so i've covered everything video quality settngs are at minimal levels.
f i can take sometthing to my ISP outlining the issue I will, but i have to know the problem is with the route and not with my connection or end-point.
To answer some questions you'll properly ask.
Windows version (XP, Vista, Win7) and if it is 32 or 64bit
64-bt windows 7 ultimate
Wired or wireless connection to your computer
Brand, model, and revision of your router / modem
Billion 7800N (v1.03)
Brand, model, and driver version and date of your network adapter
RealtekRYL8168B/8111B Family PCI-E Ggabit Ethernet NIC (NDIS 6.0), notced i had an old driver. updated to latest.
Country you are located in, your ISP name, and type of service (DSL, cable, etc)
Australia, Spin Internet, ADSL2+ (no port blocking or shaping)
Are you using a proxy in the launcher options and if so which proxy is selected