If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
Interesting, I just tried to reply to threads on some of the other forum topics and it appears that you can only reply/create topics on the support forums without an active account. All other topics are blocked from replying or creating.
Looks like a couple of you in this thread owe the OP an appology.
OP. If you paid via a credit card, contact them, let them know you have tried to contact cryptic mul;tipel times without success and you wish to request a chargeback, as the charge was unauthorised.
A $15 monthly subcription broke your bank account? Geez.
Have you tried living on Unemployment? Every cent matters, you don't have a whole lot of extra cash to throw around (which is why I cancelled my account before it was to be charged).
Have you tried living on Unemployment? Every cent matters, you don't have a whole lot of extra cash to throw around (which is why I cancelled my account before it was to be charged).
Sorry for the off topic post, but I am living on post unemployment and fully understand what you mean about every penny counting. Hopefully Cryptic and the bank can work with you to resolve the overdraft fees.
I have NO active accounts with Cryptic, and yet I have been getting billed 14.95 a month for a Cryptic account. I tried calling the number listed for contacting Cryptic about billing. First time I was on hold for 1 hour 15 minutes, then someone picked up the phone and hung up. I called back, after 1.5 hours, I had to hang up.
Tried again Friday, waited almost 2 hours, and no one picked up. Help! What do I do about this fraud on my credit card? Anyone from Cryptic on that can help?
1) Histrionics are not needed, just ask for help and we will look into things as we can (I'm currently working over a VPN on motel wireless, so my bandwidth is a little low right now). 2) I see no subscription charges on your account. There was a $1 test transaction in February when you setup your STO account, which was correctly cancelled (meaning it never went through to your bank account). After that I see nothing. You might want to confirm with your bank that these charges are what you think they are.
1) Histrionics are not needed, just ask for help and we will look into things as we can (I'm currently working over a VPN on motel wireless, so my bandwidth is a little low right now). 2) I see no subscription charges on your account. There was a $1 test transaction in February when you setup your STO account, which was correctly cancelled (meaning it never went through to your bank account). After that I see nothing. You might want to confirm with your bank that these charges are what you think they are.
Does my account show charges? I am positive my charge was from Cryptic as it gave the phone number of 408-399-1969 which when I called was Cryptic (which was to a dial directory and the Operator voicemail was full). My bank account was charged on 3/4 (which is the date STO was due to be charged if I hadn't cancelled) and I cancelled my account on 2/24 and recieved this email confirmation from webmaster@crypticstudios.com:
Dear Ruytoo,
This email is to confirm that you have sucessfully cancelled your Recurring 1-Month subscription. We are sad to see you go! To reactivate, simply visit https://www.startrekonline.com/user. Your characters will be there waiting for you!
Interesting, I just tried to reply to threads on some of the other forum topics and it appears that you can only reply/create topics on the support forums without an active account. All other topics are blocked from replying or creating.
Looks like a couple of you in this thread owe the OP an appology.
Reread the later posts, OP originally posted in General.
For your issue specifically however, just a question as to if you setup multiple accounts or such, or if you have a CO account [since from what I understand those charges look identical].
Ted's answer really does apply to you too though if ya aren't having luck with billing support, which it looks like you are going through now, so that's good, and best of luck with that.
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