If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
After much careful analysis of combat logs, I realised that they don't accurately reflect what is happening in game, and in fact can be quite misleading.
After further analysis and some inspiration, I realised what's going on here and why, and that the guy who wrote it was aware of the problem.
I know it's not trivial and will probably involve some fiddling with the guts of the backend, but please - sort this out. It is extremely difficult to evaluate different weapons and BO powers without accurate data, and what we currently have is not accurate at all. A bug I was hunting tonight was massively complicated by having to work around this.