Lt. Commander
Join Date: Dec 2007
Posts: 120
# 1 Another DIsconnect thread
03-13-2010, 11:14 AM
I have been getting constant disconnects since I started playing, Generally 5per 20min of game play. I have tried everything I could think of on my end an and am out of ideas and even tried port forwards with no success. Ideas?

ISP: Time Warner Cable
Location: WV
Connection Type: 10mb Cable
OS: Windows Vista 32bit

Here is my nettest

Ping: 75.0 msec
Port: 80: 249 KB/sec 15 KB/sec 266 KB/sec 500
Port: 80: 153 KB/sec 9 KB/sec 162 KB/sec 500
Port: 443: 408 KB/sec 24 KB/sec 431 KB/sec 500
Port: 443: 356 KB/sec 23 KB/sec 376 KB/sec 500
Port: 7255: 340 KB/sec 20 KB/sec 360 KB/sec 500
Port: 7255: 704 KB/sec 43 KB/sec 744 KB/sec 500
Port: 7003: 319 KB/sec 20 KB/sec 339 KB/sec 500
Port: 7003: 415 KB/sec 26 KB/sec 442 KB/sec 500
Port: 7202: 276 KB/sec 17 KB/sec 294 KB/sec 500
Port: 7202: 241 KB/sec 16 KB/sec 256 KB/sec 500
Port: 7499: 336 KB/sec 23 KB/sec 388 KB/sec 500
Port: 7499: 265 KB/sec 17 KB/sec 280 KB/sec 500
Port: 80: 403 KB/sec 24 KB/sec 425 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
03-13-2010, 11:25 AM
Well you nettest looks acceptable as far as the ports tested. You don't need to forward ports just be sure 7000-7500 is not blocked.

What is you connection setup to your cable . (ie wireless to the cable mode,) ando can you post your dxdaig. and what nic you are using on the PC.(with driver versions)
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
03-13-2010, 11:36 AM
Onboard NIC

nvidia nforce networking controller

Driver Provider: nvidia
Driver Date: 1/29/08
Driver Version: 67.7.6.0

I have a Lan connection set up with a wireless laptop. (Desktop is connected to the laptop for wireless) The laptop is using.

Intel(R) Wireless WiFi Link 4965AGN

Driver Provider: Intel
Driver Date: 9/26/07
Driver Version: 11.5.0.32
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
03-13-2010, 11:40 AM
Quote:
Originally Posted by Hadjano
Onboard NIC

nvidia nforce networking controller

Driver Provider: nvidia
Driver Date: 1/29/08
Driver Version: 67.7.6.0

I have a Lan connection set up with a wireless laptop. (Desktop is connected to the laptop for wireless)
Check to see if you have the Nvidia application firewall

Quote:
Uninstall Nvidia Application Firewall - This is a known issue initializing OLE/COM before STO can run. It is installed with Nvidia chipset drivers, not graphics card drivers. Look for Forceware network access manager as an installed program and uninstall it.
Upgrade your network adapter driver, it is from 2008.
http://www.nvidia.com/object/nforce_...bit_15.49.html

Quote:
Run dxdiag from Start - Run or from a command prompt. After it has finished running click on Save All Information at the bottom of the screen next to Exit.

Save the text file to your desktop and then open it up, copy the following four sections and paste to the forum.

* System Information
* Display Devices
* Sound Devices
* System Devices
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
03-13-2010, 11:48 AM
Quote:
Originally Posted by Hadjano
Onboard NIC

nvidia nforce networking controller

Driver Provider: nvidia
Driver Date: 1/29/08
Driver Version: 67.7.6.0

I have a Lan connection set up with a wireless laptop. (Desktop is connected to the laptop for wireless) The laptop is using.

Intel(R) Wireless WiFi Link 4965AGN

Driver Provider: Intel
Driver Date: 9/26/07
Driver Version: 11.5.0.32
Ah, so you are using the laptop as a middle man between your desktop and your internet access? I'd get rid of that setup.

Your laptop wireless driver is out of date also
http://downloadcenter.intel.com/Sear...i+Link+4965AGN

Intel® PRO/Wireless and WiFi Link Drivers-Only for Windows Vista*
http://downloadcenter.intel.com/Deta...18746&lang=eng

Intel® PROSet/Wireless WiFi Connection Utility for Windows Vista 32-Bit*
http://downloadcenter.intel.com/Deta...18410&lang=eng
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
03-13-2010, 12:25 PM
Quote:
Ah, so you are using the laptop as a middle man between your desktop and your internet access? I'd get rid of that setup.
Been meaning to for a while, but it seems most of the wireless adapters (USB style) seem to give shotty connection. Any recommendation as to brand? Netgear? Linksys?

I did not find the nvidia firewall anywhere on my PC.

Also here is my DxDiag

------------------
System Information
------------------
Time of this report: 3/13/2010, 14:17:10
Machine name: XIONII-PC
Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.091208-0542)
Language: English (Regional Setting: English)
System Manufacturer: NVIDIA
System Model: 122-CK-NF68
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4 CPUs), ~2.4GHz
Memory: 2814MB RAM
Page File: 818MB used, 5035MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6001.18000 32bit Unicode

---------------
Display Devices
---------------
Card name: NVIDIA GeForce 9800 GTX/9800 GTX+
Manufacturer: NVIDIA
Chip type: GeForce 9800 GTX/9800 GTX+
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0612&SUBSYS_059210DE&REV_A2
Display Memory: 1653 MB
Dedicated Memory: 501 MB
Shared Memory: 1151 MB
Current Mode: 1680 x 1050 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Driver Name: nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll
Driver Version: 8.15.0011.8585 (English)
DDI Version: 10
Driver Attributes: Final Retail
Driver Date/Size: 4/30/2009 21:02:00, 7593472 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-4552-11CF-E752-992502C2C535}
Vendor ID: 0x10DE
Device ID: 0x0612
SubSys ID: 0x059210DE
Revision ID: 0x00A2
Revision ID: 0x00A2

-------------
Sound Devices
-------------
Description: Speakers (High Definition Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0885&SUBSYS_10ECE601& REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.00.5840.16387 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/2/2006 02:36:49, 235520 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Digital Output Device (SPDIF) (High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0885&SUBSYS_10ECE601& REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.00.5840.16387 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/2/2006 02:36:49, 235520 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

--------------
System Devices
--------------
Name: NVIDIA GeForce 9800 GTX/9800 GTX+
Device ID: PCI\VEN_10DE&DEV_0612&SUBSYS_059210DE&REV_A2\4&15F 80C0A&0&0018
Driver: C:\Windows\System32\DriverStore\FileRepository\nv_ disp.inf_5b4157b7\NvCplSetupEng.exe, 14.00.0000.0162 (English), 4/30/2009 21:02:00, 16825485 bytes
Driver: C:\Windows\system32\DRIVERS\nvBridge.kmd, 8.15.0011.8585 (English), 4/30/2009 21:02:00, 4224 bytes
Driver: C:\Windows\system32\DRIVERS\nvlddmkm.sys, 8.15.0011.8585 (English), 4/30/2009 21:02:00, 9850016 bytes
Driver: C:\Windows\system32\dpinst.exe, 2.00.0001.0000 (English), 6/30/2009 05:21:16, 521128 bytes
Driver: C:\Windows\system32\nvapi.dll, 8.15.0011.8585 (English), 4/30/2009 21:02:00, 983552 bytes
Driver: C:\Windows\system32\nvcuda.dll, 8.15.0011.8585 (English), 4/30/2009 21:02:00, 1704960 bytes
Driver: C:\Windows\system32\nvcuvenc.dll, 8.15.0011.8585 (English), 4/30/2009 21:02:00, 1314816 bytes
Driver: C:\Windows\system32\nvcuvid.dll, 8.15.0011.8585 (English), 4/30/2009 21:02:00, 663552 bytes
Driver: C:\Windows\system32\nvd3dum.dll, 8.15.0011.8585 (English), 4/30/2009 21:02:00, 7593472 bytes
Driver: C:\Windows\system32\nvdisp.nvu, 4/30/2009 21:02:00, 9880 bytes
Driver: C:\Windows\system32\nvoglv32.dll, 8.15.0011.8585 (English), 4/30/2009 21:02:00, 10366976 bytes
Driver: C:\Windows\system32\nvudisp.exe, 1.03.0025.0003 (English), 4/30/2009 21:02:00, 457248 bytes
Driver: C:\Windows\system32\nvwgf2um.dll, 8.15.0011.8585 (English), 4/30/2009 21:02:00, 3128320 bytes
Driver: C:\Windows\system32\nvcod.dll, 1.04.0006.0041 (English), 4/30/2009 21:02:00, 143360 bytes
Driver: C:\Windows\system32\nvcod146.dll, 1.04.0006.0041 (English), 4/30/2009 21:02:00, 143360 bytes

Name: PCI standard RAM Controller
Device ID: PCI\VEN_10DE&DEV_03BC&SUBSYS_C55E10DE&REV_A1\3&241 1E6FE&0&11
Driver: n/a

Name: PCI standard RAM Controller
Device ID: PCI\VEN_10DE&DEV_03BA&SUBSYS_C55E10DE&REV_A1\3&241 1E6FE&0&12
Driver: n/a

Name: PCI Express standard Root Port
Device ID: PCI\VEN_10DE&DEV_03B7&SUBSYS_0C5510DE&REV_A1\3&241 1E6FE&0&18
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.00.6001.18000 (English), 1/18/2008 22:42:22, 151096 bytes

Name: PCI standard RAM Controller
Device ID: PCI\VEN_10DE&DEV_03B6&SUBSYS_C55E10DE&REV_A1\3&241 1E6FE&0&10
Driver: n/a

Name: PCI standard RAM Controller
Device ID: PCI\VEN_10DE&DEV_03B5&SUBSYS_C55E10DE&REV_A1\3&241 1E6FE&0&06
Driver: n/a

Name: PCI standard RAM Controller
Device ID: PCI\VEN_10DE&DEV_03B4&SUBSYS_C55E10DE&REV_A1\3&241 1E6FE&0&07
Driver: n/a

Name: PCI standard RAM Controller
Device ID: PCI\VEN_10DE&DEV_03B3&SUBSYS_C55E10DE&REV_A1\3&241 1E6FE&0&0E
Driver: n/a

Name: PCI standard RAM Controller
Device ID: PCI\VEN_10DE&DEV_03B2&SUBSYS_C55E10DE&REV_A1\3&241 1E6FE&0&0D
Driver: n/a

Name: PCI standard RAM Controller
Device ID: PCI\VEN_10DE&DEV_03B1&SUBSYS_C55E10DE&REV_A1\3&241 1E6FE&0&0C
Driver: n/a

Name: PCI standard RAM Controller
Device ID: PCI\VEN_10DE&DEV_03B0&SUBSYS_C55E10DE&REV_A1\3&241 1E6FE&0&0B
Driver: n/a

Name: PCI standard RAM Controller
Device ID: PCI\VEN_10DE&DEV_03AF&SUBSYS_C55E10DE&REV_A1\3&241 1E6FE&0&0A
Driver: n/a

Name: PCI standard RAM Controller
Device ID: PCI\VEN_10DE&DEV_03AE&SUBSYS_C55E10DE&REV_A1\3&241 1E6FE&0&09
Driver: n/a

Name: PCI standard RAM Controller
Device ID: PCI\VEN_10DE&DEV_03AD&SUBSYS_C55E10DE&REV_A1\3&241 1E6FE&0&08
Driver: n/a

Name: PCI standard RAM Controller
Device ID: PCI\VEN_10DE&DEV_03AC&SUBSYS_C55E10DE&REV_A1\3&241 1E6FE&0&01
Driver: n/a

Name: PCI standard RAM Controller
Device ID: PCI\VEN_10DE&DEV_03AB&SUBSYS_C55E10DE&REV_A1\3&241 1E6FE&0&04
Driver: n/a

Name: PCI standard RAM Controller
Device ID: PCI\VEN_10DE&DEV_03AA&SUBSYS_C55E10DE&REV_A1\3&241 1E6FE&0&02
Driver: n/a

Name: PCI standard RAM Controller
Device ID: PCI\VEN_10DE&DEV_03A9&SUBSYS_C55E10DE&REV_A1\3&241 1E6FE&0&03
Driver: n/a

Name: PCI standard RAM Controller
Device ID: PCI\VEN_10DE&DEV_03A8&SUBSYS_C55E10DE&REV_A2\3&241 1E6FE&0&05
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_10DE&DEV_03A1&SUBSYS_C55E10DE&REV_A2\3&241 1E6FE&0&00
Driver: n/a

Name: NVIDIA nForce 10/100/1000 Mbps Ethernet #2
Device ID: PCI\VEN_10DE&DEV_0373&SUBSYS_C55E10DE&REV_A3\3&241 1E6FE&0&90
Driver: n/a

Name: NVIDIA nForce 10/100/1000 Mbps Ethernet
Device ID: PCI\VEN_10DE&DEV_0373&SUBSYS_C55E10DE&REV_A3\3&241 1E6FE&0&88
Driver: n/a
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
03-13-2010, 12:53 PM
Make sure you get the desktop and laptop network drivers updated to start, use the links from above I posted.

Quote:
Originally Posted by Hadjano
Been meaning to for a while, but it seems most of the wireless adapters (USB style) seem to give shotty connection. Any recommendation as to brand? Netgear? Linksys?


Card name: NVIDIA GeForce 9800 GTX/9800 GTX+
Driver Version: 8.15.0011.8585 (English)
Driver Date/Size: 4/30/2009 21:02:00, 7593472 bytes

Description: Speakers (High Definition Audio Device)
Driver Name: HdAudio.sys
Driver Version: 6.00.5840.16387 (English)
Date and Size: 11/2/2006 02:36:49, 235520 bytes
Looks like your video card and audio could use current drivers also, they shouldn't cause you disconnects but could cause other game related issues.

As far as the wireless adapter, make sure it supports WPA2 and Windows 7 drivers as a minimum. Are you wanting to buy from some place like Newegg over the internet or from a local Frys/Microcenter/BestBuy?

Go with a name brand PCI wireless adapter that has WPA2 and Windows 7 support. I have a Netgear WPN311 in my wife's Windows 7 machine, but haven't played much STO on it to give long term quality of play reporting.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
03-13-2010, 02:30 PM
I have the same problem, I think it is not a problem of your hardware. I was disconnected every 5 minutes - I never had these problems before, except in open beta. I hate these disconnection issues...
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
03-13-2010, 04:20 PM
I have been having a similar disconnect issue ever since I started playing today .... not sure why. Initially it happened randomly. Later it started happening more frequently. Now it happens almost every few minutes. I've checked to make sure my system's updated ... including my video drivers .... not sure what is causing this problem ... but I am gonna give the game a break till it's fixed . Can't play much anyway ...
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10
03-13-2010, 07:37 PM
I get a million disconnects too, I have latest everything. I'm happy to adjust any parameter suggested, but it didn't used to happen, now it happens constantly. Nothing unusual about my network setup and as I say, "It Used To Work"(TM).
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