Lt. Commander
Join Date: Dec 2007
Posts: 120
# 1 STO crash after load of game
03-14-2010, 12:23 PM
100314 18:48:39 1 MasterControlProgram[1]: Shutting down: C:\src\Core\CrypticLauncher\patcher.c(104)

the game will not connect or patch. have valid account have tried installing more than once.

------------------
System Information
------------------
Time of this report: 3/14/2010, 12:05:28
Machine name: HOME
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
Language: English (Regional Setting: English)
System Manufacturer: OEM
System Model: OEM
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz (8 CPUs), ~2.7GHz
Memory: 12288MB RAM
Available OS Memory: 12280MB RAM
Page File: 2054MB used, 22501MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 260
Manufacturer: NVIDIA
Chip type: NVxx
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_05E2&SUBSYS_23911682&REV_A1
Display Memory: 4077 MB
Dedicated Memory: 877 MB
Shared Memory: 3199 MB
Current Mode: 1920 x 1080 (32 bit) (59Hz)
Monitor Name: LG W2353(Digital)
Monitor Model: W2353
Monitor Id: GSM56EF
Native Mode: 1920 x 1080(p) (59.934Hz)
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2um
Driver File Version: 8.17.0011.9621 (English)
Driver Version: 8.17.11.9621
DDI Version: 10
Driver Model: WDDM 1.1

-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_10DE0175& REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.5821 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 3/30/2009 17:15:50, 1746208 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Headset (Creative HS-1200 Headset)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: USB\VID_041E&PID_0401&REV_0100&MI_00
Manufacturer ID: 65535
Product ID: 65535
Type: WDM
Driver Name: USBAUDIO.sys
Driver Version: 6.01.7600.16385 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 7/13/2009 17:06:32, 109568 bytes
Other Files:
Driver Provider: CREATIVE
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Realtek HDMI Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_10DE0175& REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.5821 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 3/30/2009 17:15:50, 1746208 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_10DE0175& REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.5821 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 3/30/2009 17:15:50, 1746208 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Realtek Digital Input (Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.5821 (English)
Driver Attributes: Final Retail
Date and Size: 3/30/2009 17:15:50, 1746208 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

Description: Headset (Creative HS-1200 Headset)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: USBAUDIO.sys
Driver Version: 6.01.7600.16385 (English)
Driver Attributes: Final Retail
Date and Size: 7/13/2009 17:06:32, 109568 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Creative HS-1200 Headset
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x041E, 0x0401
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC51B
FF Driver: n/a

Device Name: Ideazon Zboard MM USB Human Interface Device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1038, 0x0100
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x3A34
| Matching Device ID: usb\root_hub
| Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x041E, 0x0401
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ HID Keyboard Device
| Vendor/Product ID: 0x1038, 0x0100
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC51B
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 219.5 GB
Total Space: 476.9 GB
File System: NTFS
Model: WDC WD5000AACS-00G8B0 ATA Device

Drive: D:
Model: HL-DT-ST DVDRAM GH22NS40 ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (English), , 0 bytes
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
03-14-2010, 12:33 PM
Are there any other matching date and GMT time stamp lines in your STO logs? If so please post them.

Also, post up the System Devices section of dxdiag that includes the driver versions and dates.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
03-14-2010, 01:08 PM
100314 18:48:39 2 MasterControlProgram[1]: Shutting down: C:\src\Core\CrypticLauncher\patcher.c(104)

100314 18:48:39 1 MasterControlProgram[1]: Shutting down: C:\src\Core\CrypticLauncher\patcher.c(104)

thats all there is now since i have uninstalled reinstalled from dvd....also tried the download game same problem

will add that i put in game code then made account....since that's the way it came up. then read that you are suppose to do it the other way don't know if this affects it or not

also have tried the newer launcher didnt work ether
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
03-14-2010, 01:18 PM
Really, I could have sworn I look that logging out to stop confusing people (its not actually an error, just shows the program exited). What is the error ID number?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
03-14-2010, 01:21 PM
if this helps the cripticerror PID:3080 ETID:2040681
is what shows when it stops but there is no log
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
03-14-2010, 02:08 PM
it does fail the nettest there is no transfer at all they are all at 0 both sent and recieve
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
03-14-2010, 02:37 PM
honestly after 2 days of fighting with this game. just trying to get it to launch at all I'm ready to trash it. what a waste of time and money. i have never had a game that has had any kind of problem connecting to the server after installing.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
03-14-2010, 02:49 PM
Something is 'asploding deep inside MSHTML. Try re-installing the latest version of IE8.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
03-14-2010, 02:50 PM
You haven't posted the system devices section yet, we don't know your network card driver details for example.

Also copy and paste the entire nettest results to this thread.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10
03-14-2010, 02:59 PM
--------------
System Devices
--------------
Name: Intel(R) ICH10 Family PCI Express Root Port 5 - 3A48
Device ID: PCI\VEN_8086&DEV_3A48&SUBSYS_3A488086&REV_00\3&241 1E6FE&1&E4
Driver: n/a

Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A38
Device ID: PCI\VEN_8086&DEV_3A38&SUBSYS_3A388086&REV_00\3&241 1E6FE&1&D1
Driver: n/a

Name: Intel(R) ICH10R LPC Interface Controller - 3A16
Device ID: PCI\VEN_8086&DEV_3A16&SUBSYS_3A168086&REV_00\3&241 1E6FE&1&F8
Driver: n/a

Name: Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 1 - 3408
Device ID: PCI\VEN_8086&DEV_3408&SUBSYS_00008086&REV_13\3&241 1E6FE&1&08
Driver: n/a

Name: Intel(R) ICH10 Family PCI Express Root Port 3 - 3A44
Device ID: PCI\VEN_8086&DEV_3A44&SUBSYS_3A448086&REV_00\3&241 1E6FE&1&E2
Driver: n/a

Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A37
Device ID: PCI\VEN_8086&DEV_3A37&SUBSYS_3A378086&REV_00\3&241 1E6FE&1&D0
Driver: n/a

Name: Intel(R) 5520/5500/X58 I/O Hub Throttle Registers - 3438
Device ID: PCI\VEN_8086&DEV_3438&SUBSYS_00000000&REV_13\3&241 1E6FE&1&A3
Driver: n/a

Name: Intel(R) 5520/5500/X58 I/O Hub to ESI Port - 3400
Device ID: PCI\VEN_8086&DEV_3400&SUBSYS_100E3842&REV_13\3&241 1E6FE&1&00
Driver: n/a

Name: Intel(R) ICH10 Family PCI Express Root Port 2 - 3A42
Device ID: PCI\VEN_8086&DEV_3A42&SUBSYS_3A428086&REV_00\3&241 1E6FE&1&E1
Driver: n/a

Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A36
Device ID: PCI\VEN_8086&DEV_3A36&SUBSYS_3A368086&REV_00\3&241 1E6FE&1&EA
Driver: n/a

Name: Intel(R) 5520/5500/X58 I/O Hub System Management Registers - 342E
Device ID: PCI\VEN_8086&DEV_342E&SUBSYS_00000000&REV_13\3&241 1E6FE&1&A0
Driver: n/a

Name: Intel(R) 82801 PCI Bridge - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_244E8086&REV_90\3&241 1E6FE&1&F0
Driver: n/a

Name: Intel(R) ICH10 Family PCI Express Root Port 1 - 3A40
Device ID: PCI\VEN_8086&DEV_3A40&SUBSYS_3A408086&REV_00\3&241 1E6FE&1&E0
Driver: n/a

Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A35
Device ID: PCI\VEN_8086&DEV_3A35&SUBSYS_3A358086&REV_00\3&241 1E6FE&1&E9
Driver: n/a

Name: Intel(R) 5520/5500/X58 I/O Hub Control Status and RAS Registers - 3423
Device ID: PCI\VEN_8086&DEV_3423&SUBSYS_00000000&REV_13\3&241 1E6FE&1&A2
Driver: n/a

Name: Realtek PCIe GBE Family Controller
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_816810EC&REV_03\4&12F F54F6&0&00E2
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_3A3E&SUBSYS_3A3E8086&REV_00\3&241 1E6FE&1&D8
Driver: n/a

Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A34
Device ID: PCI\VEN_8086&DEV_3A34&SUBSYS_3A348086&REV_00\3&241 1E6FE&1&E8
Driver: n/a

Name: Intel(R) 5520/5500/X58 I/O Hub GPIO and Scratch Pad Registers - 3422
Device ID: PCI\VEN_8086&DEV_3422&SUBSYS_00000000&REV_13\3&241 1E6FE&1&A1
Driver: n/a

Name: NVIDIA GeForce GTX 260
Device ID: PCI\VEN_10DE&DEV_05E2&SUBSYS_23911682&REV_A1\4&694 10C1&0&0008
Driver: n/a

Name: Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3C
Device ID: PCI\VEN_8086&DEV_3A3C&SUBSYS_3A3C8086&REV_00\3&241 1E6FE&1&D7
Driver: n/a

Name: Intel(R) ICH10 Family SMBus Controller - 3A30
Device ID: PCI\VEN_8086&DEV_3A30&SUBSYS_3A308086&REV_00\3&241 1E6FE&1&FB
Driver: n/a

Name: Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 9 - 3410
Device ID: PCI\VEN_8086&DEV_3410&SUBSYS_00008086&REV_13\3&241 1E6FE&1&48
Driver: n/a

Name: NVIDIA GeForce GTX 260
Device ID: PCI\VEN_10DE&DEV_05E2&SUBSYS_23911682&REV_A1\4&13A 6E568&0&0018
Driver: n/a

Name: Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3A
Device ID: PCI\VEN_8086&DEV_3A3A&SUBSYS_3A3A8086&REV_00\3&241 1E6FE&1&EF
Driver: n/a

Name: Intel(R) ICH10 Family 2 port Serial ATA Storage Controller 2 - 3A26
Device ID: PCI\VEN_8086&DEV_3A26&SUBSYS_3A268086&REV_00\3&241 1E6FE&1&FD
Driver: n/a

Name: Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 7 - 340E
Device ID: PCI\VEN_8086&DEV_340E&SUBSYS_00008086&REV_13\3&241 1E6FE&1&38
Driver: n/a

Name: Texas Instruments 1394 OHCI Compliant Host Controller
Device ID: PCI\VEN_104C&DEV_8023&SUBSYS_00000000&REV_00\4&1ED C1F61&0&18F0
Driver: n/a

Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A39
Device ID: PCI\VEN_8086&DEV_3A39&SUBSYS_3A398086&REV_00\3&241 1E6FE&1&D2
Driver: n/a

Name: Intel(R) ICH10 Family 4 port Serial ATA Storage Controller 1 - 3A20
Device ID: PCI\VEN_8086&DEV_3A20&SUBSYS_3A208086&REV_00\3&241 1E6FE&1&FA
Driver: n/a

Name: Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 3 - 340A
Device ID: PCI\VEN_8086&DEV_340A&SUBSYS_00008086&REV_13\3&241 1E6FE&1&18
Driver: n/a
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