Now that the grace period for the STO head start is over you have to have a full retail key activated on your account to play.
If you are receiving the error "You are not allowed to login to the server at this time" then the chances are you do not have the retail key activated. Even if you are sure that you did go back and double check.
I have seen several people post who have a retail key activated and are still not able to log in.
We are not sure what is keeping you out at this time but we are researching the issue.
If you are still unable to log in after activating your retail key please post in this thread so I can have you all in one place and not scattered about. It'll make helping you all much faster.
Also if you have not submitted a billing ticket please submit one. There is more information captured in the billing ticket then you can give me in a forum post.
EDIT: Yes you have to have a valid credit card to activate your retail key.
We do not charge the credit cards, but we need them in case you do want reoccuring billing.
(I am probably going to get in trouble for saying this)
If you are worried about charges simply activate the account then immediately cancel. This will give you the 30 free days that come with your retail copy, then you will not have to worry about being charged unless you want to.
* Star Trek Online - Preorder
* Star Trek Online 12 Month Subscription Preorder
* Star Trek Online Del Taco Promotion B
* Star Trek Online - Digital Deluxe
* Star Trek Online Recurring 12-Month PENDINGCUSTOMER
Retail key was accepted, I was able to create a Joined Trill.
However, the system never processed my PayPal data when entering the retail key. The PayPal info was accepted a day earlier though when ordering the discount 12-months. Because the key had been accepted, I could not restart the billing process at that time.
A few days earlier, I had already bought the 12-month sub. I do not want to start yet another subscription that might cancel my 12-month discount plan (which I already paid for).