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Lt. Commander
Join Date: Dec 2007
Posts: 120
BEHAVIOUR PATTERN:

Launcher Version: CL_2010_03_17_15_26

On the 17th, when I quit the game, I got my 2gig download without problem.
On the 18th, when I quit the game, I got ANOTHER 2 gig download, which I assume has replaced the first one.

QUESTIONS:

A) How am I supposed to work out whether I have already downloaded the current patch or whether the version you are giving me today is different to the one I downloaded yesterday?

B) Is this actually a dev error, and have I indeed downloaded the same 2 gig patch file twice?

C) Assuming I have now exceeded my monthly download data limit through NO FAULT OF MY OWN - do you intend to reimburse me for the costs incurred? Make no mistake - if your sloppy dev work is the cause of my internet account getting speed-limited and I have to upgrade to the next data DL plan, I will be sending you the bill.

D) Assuming you will do the same thing you always do if I bother to lodge a ticket, (ie nothing) will cancelling the download the next time this happens (oh and it will...) bugger up the patch file such that I will have to download it a THIRD time when the content is ready to launch?

RAGING FLAME:

I am a lifetime subscriber who has played since Open Beta. I came to STO bright eyed and bushy tailed full of hope and enthusiasm for the game. I was prepared to forgive quite a lot really and I have been doing so (way more than most people would normally forgive) becoz I adore Star Trek. That is until now. Becoz you already knew all this in advance. You knew you'd be able to take us all for a ride. You have. For me, this duplicated patch download is the last straw.

Since Open Beta you say that you have squashed countless bugs - well I dont see it. In my opinion the game STILL HAS WAY TOO MANY BUGS for retail release. Clearly it was released due to market pressure as it has been so anticipated by so many people for so long. Well thats fine, you took my preorder money and you took my lifetime subscription FOR SOMETHING THAT SHOULD STILL BE IN OPEN BETA and now you are gonna wear the flames.

All I see is a company that released a game too early coz getting its hands on quick cash was more important than getting the product stabilised to a retail standard. You made all these promises about pre-order in-game bonuses so us gullible Trekkies lapped it up, parted with our cash only to be "underwhelmed" by what we got in return. As for lifetime subscription - congratulations - that was a master stroke. You knew in advance that large numbers of altruistic Trekkies would throw their money away on the premise that the game would continue to exist for (cough) a lifetime... We all had such high hopes.

But alas.. Some of us are now starting to see Cryptic for what it truly is. There were those that came before us and flamed you much earlier than me. Even I defended you then - it's too early we said - give them a chance. So we did - and you blew it.

You continue to show scant regard for the costs each and every game subscriber is burdened with. The Free Offer on the Atari Site revealed quite a bit about that didnt it? Ok kids, now that we have your money, here is the REAL value of what you paid for... ZIP... NADA... NOTHING... Feel taken advantage of yet? You should. Trust is a valuable thing. Trekkies have it in abundance coz we just love the art - we are here for the experience. You knew that all along and I am sure that it is why you felt you could trick us all into paying way more than we should have on a product that only the Ferengi would have released in it's current form.

When I send you a bill for exceeding my download limit I will do so becoz you - Cryptic - betrayed me. Your sub-standard development work - your inability to get the simple, important things right, continues to cost me money. You took my pre-order money under false pretenses - the bonuses were crap and by the time I actually got them my toon had progressed to a level where they were completely worthless. You tricked me into believing that you were as trustworthy as all those involved in the Star Trek brand to date. I believed that a lifetime subscription actually meant that I was supporting something worth supporting. How naive.

I realise now that this game will not be around in two years let alone a lifetime. Maybe the fine-print on the lifetime subscription deal was in dog years? And now the last straw. As I sit here with my internet speed-limited, the other people in my home who rely on that same internet dump on me every time they see me about how trusting I am and how easily taken advantage of I am - and how they have no internet now coz I was stupid. Exceeding my download limits means my ISP speed limits my cable broadband internet down to dialup speeds for a month. That is, until I can come up with the cash to upgrade to a higher, more expensive plan with a higher download limit. As soon as I pay the money, my ISP will restore my broadband within 15 minutes. But alas, my bank account is empty, coz....

S T A R T R E K . O N L I N E . S T O L E . A L L . M Y . M O N E Y ! ! ! !

Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
03-19-2010, 01:38 AM
Lifetime of the game.
Not yours.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
03-19-2010, 01:41 AM
This post has been edited to remove content which violates the Cryptic Studios Forum Usage Guidelines ~Seadgir
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
03-19-2010, 01:45 AM
A) If your bandwidth is limited to such a small, specific amount, the burden of monitoring your usage is on you, not Cryptic. If I had a limit of X gigs per month, and I saw a game update with a 2 gig patch? I'd investigate before launching the game again, as it might need more patching or re-patching. I'm responsible enough to research that.

B) If you know anything about downloading a file over the internet, you realize you get the file in bits and pieces. Once the download is complete, your entire file is whole. That said, if you know enough about computers and technology you thus know that your connection may have not downloaded certain pieces of the file incorrectly, thus needing to redownload them again.

Does it suck? Yea. Is it Cryptic's fault? No. This was their first attempt at a large preload of a patch, they've stated thus and are glad to get feedback about it but its obvious they might not have worked out all the bugs, plus basic internet common sense (gee, should I risk this program downloading another 2 gigs?).

I mean if your connection is that limited, when you saw the game start it's second update of 2 gigs, should have canceled it.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
03-19-2010, 01:46 AM
I agree. I do need to take responsibility for my own downloads. Tell me, though. Do you think it is acceptable that Cryptic continues to experiment with the patching process live?

Do they not realise that many people have DL limits on their plans? 2gig is a big file. How many other people out there have exceeded their download limits becoz they were in a hurry and didnt take as much care as they should have? Maybe they also made ass-sumptions they shouldnt have, like, oh i can trust Cryptic to get this right? Do you not think I have a right to be angry about this and express my displeasure?

My level of technological prowess regarding downloads and patches is clearly not at your level. It doesnt however make me stupid, nor does it mean that I deserve what I am going through. Yes I could have prevented it. That only makes me more angry becoz once again I feel Cryptic has taken advantage of me.

How can you continue to defend these people when their release policy is basically just throw any old crap out there coz the Trekkies will lap it up? Have they not had enough chances already? Where do you draw the line? Once you realise that the ship is going down, you need to leave yourself enough time to get to the lifeboats.

UJIE

(still mad)

Cryptic Release Policy: You can poke these Trekkies in the eye with a blunt stick, then tell them the stick was once ****ed on by Worf and they will cue in their thousands to have their eyeballs skewered. They will even pay us for the privilege and rave to their friends about how cool it is to be part of the Star Trek "experience".
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
03-19-2010, 01:46 AM
Its odd as the patch is not 2 gigs. I know thats what it says but it does not download anywhere near 2 gigs here. It copies alot of the files from your current install folder. Last time it said 2 gigs it actually only downloaded about 200 megs (I have a bandwidth monitor which tells me every packet downloaded). So I do not see how this patch could have possibly used all your bandwidth since it only downloads about 10% of the 2 gigs and the rest is files you already have.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
03-19-2010, 01:47 AM
Quote:
Originally Posted by mavgeek View Post
A) If your bandwidth is limited to such a small, specific amount, the burden of monitoring your usage is on you, not Cryptic. If I had a limit of X gigs per month, and I saw a game update with a 2 gig patch? I'd investigate before launching the game again, as it might need more patching or re-patching. I'm responsible enough to research that.

B) If you know anything about downloading a file over the internet, you realize you get the file in bits and pieces. Once the download is complete, your entire file is whole. That said, if you know enough about computers and technology you thus know that your connection may have not downloaded certain pieces of the file incorrectly, thus needing to redownload them again.

Does it suck? Yea. Is it Cryptic's fault? No. This was their first attempt at a large preload of a patch, they've stated thus and are glad to get feedback about it but its obvious they might not have worked out all the bugs, plus basic internet common sense (gee, should I risk this program downloading another 2 gigs?).

I mean if your connection is that limited, when you saw the game start it's second update of 2 gigs, should have canceled it.
What this guy said is right, its your responsibilty to check your download limit, not cryptics...

btw do datalimits stille excist? thopse things are ancient...your shouldnt even be playing an MMO with a datalimit concidering PLAYING it takes bandwith...
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
03-19-2010, 01:50 AM
Quote:
Originally Posted by Maxloef View Post
What this guy said is right, its your responsibilty to check your download limit, not cryptics...

btw do datalimits stille excist? thopse things are ancient...your shouldnt even be playing an MMO with a datalimit concidering PLAYING it takes bandwith...
So all your plans where you are, are unlimited?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
03-19-2010, 01:50 AM
They certainly do exist. UK, Australia, most ISP packages that have limits.

Unless you pay for no limits (like myself)
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10
03-19-2010, 01:51 AM
I still do not get how downloading less than 200 megs made him go over his limit.
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