Lt. Commander
Join Date: Dec 2007
Posts: 120
# 41
09-07-2011, 01:58 PM
I had the same problem but while tooling around in the registry I noticed that it had changed the Install path to my E: drive whitch is the cd rom ... So I modified the string making it D: whitch is my external drive and bam it worked... something to check.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 42
09-08-2011, 12:04 PM
Please, I need help! I don't know what is to do to solve this problem. I payed money to be able to play three month, first time this year. But everytime the launcher crashs directly before the patch can start.. Then comes the error message:


"crypticError: Oops!

Oops! Your Cryptic application has crashed. To help us out, please indicate what was going on at the time of the crash, while we gather information.

Details:
[...]

[cancel] Error Ticket ID: 11476151 [Submit]"

What can I do? I didn't have problems with the Launcher last year...
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 43 find the bug
12-14-2011, 08:44 PM
go into install directory and goto into directx folder and install directx


after to to relaunch launcher and its working yeah
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 44 Application Crashed
01-07-2012, 02:25 PM
I get this error everytime I press Engage. I have uninstalled and reinstalled and it still crashes.

Here is the Error Ticket ID: 13291807

I hope someone can help
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 45
03-21-2012, 04:08 PM
Followed Key instructions from page 2

I get crash and error code - 13598833
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 46
03-22-2012, 12:55 AM
Update of Direct X fixed problem. Able to login and play now.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 47 FIx for some
04-15-2012, 08:14 AM
HI all, i had the same issue upon reading another posters advice, just another Oops error message which was very unhelpful.


I have STO installed on an external drive, i recently installed a virtualisation manager, which changed my external drive letter.

To fix i just corrected the installation location registry key which is:
Path: HKCU/Software/Cryptic/star trek online
key: InstallLocation

hope this helps someone
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