Who should I talk to if I have not received one of my exclusive items? I bought the Deluxe Edition on steam and it says "includes a Steam-exclusive Turret Launcher – This Tactical Station Mod allows you to deploy a small space phaser turret. " however it is not in the C-store, All the other exclusives are.
I did submit a bug for this and got this reply:
"We have reviewed your account and based on the information available to us you are not eligible to receive the Turret Launcher. If you feel this information is incorrect please update this ticket with as much information as possible and we will be more than happy to look further into it. Thank you for playing!"
I did purchase the deluxe edition on steam and the website (that i linked above) clearly says that it gives a turret launcher. how can I prove to them that I bought the deluxe edition off of steam? I think I have na e-mail receipt, is there a help e-mail that I can forward a copy of it to along with a link to the site? getting a bit frustrated and feel miss-lead.