A good morning to the 12th on this warm and sunny Tuesday. I'm playing in the mud at work today because the sun was kind enough to come around and take all the frost out of the ground and i'm ankle deep in clay.... But i'm not bitter.
Ran the new FE and ran into the glitch. Spoiler alert.
I finally figured it out. If you can't use diplomacy on the guard just shoot him do not try to do the diplomacy route. I tried the diplomacy route ended up shooting him. The game glitched and there was no way to get through the wall. I had to exit out of the system and come back after it reset.
I tried diplomacy first it didn't work so I did my negotiating with a phaser.
As a doctor I figure their doctors need work too so I am only helping my fellow doctors out by destroying anyone who gets in my way.