Lt. Commander
Join Date: Dec 2007
Posts: 120
# 1 Current Billing Issues
04-06-2010, 05:51 PM
Hi everyone. We know that some of you are having intermittent issues reactivating your accounts or getting your subscription set up, for which we apologize. We have identified the cause of the issue and are working to push out a fix as soon as possible. Once the fix goes live we will post again to update you."
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
04-06-2010, 06:57 PM
Thank you, Phoxe

(This is why it's nice that the Cryptic games don't use the time spent type veteran rewards, because if something that happens with the account servers or whatnot, there's no one worried about how much time was lost while trying to resubscribe.)
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3 Thank you
04-06-2010, 07:16 PM
I was frustrated, and angry. But you prompt response did help me feel better.

I can log on now. Thank you!
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
04-06-2010, 11:05 PM
well, since it's a thread and my tickets aren't answered yet: Please stop billing me for monthlies. Third time now. Lifer since OB. Remove my credit from your records.
Thank you
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5 I cancelled my sub
04-06-2010, 11:53 PM
I cancelled my sub but I still get charged, great. I can't even leave STO now!?!
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
04-07-2010, 09:30 AM
My CC statement said Champions Online. I dont play CO I had an STO account. Its cancelled now and I better not see any other charges.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7 still down
04-07-2010, 12:59 PM
The Subscription service is temporarily down, please try again at a later time.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8 30 days free??
04-07-2010, 03:26 PM


so - it's a bug then that i haven't been credited for my "30-day free" time? i signed up 2 weeks ago and i still have not seen any free play time. how does that work?

Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
04-07-2010, 03:53 PM
Quote:
Originally Posted by erock6669 View Post


so - it's a bug then that i haven't been credited for my "30-day free" time? i signed up 2 weeks ago and i still have not seen any free play time. how does that work?

A subscription is required to get the 30 days time. as itis a subscription bonus.

you enter your retail key
select a subscription option
enter a payment method for the subscription options (credit card. gamecard time or paypal) after the method is validated then the game will be active and you get the 30day bonus. you will not be charged for the subscription on credit card or paypal payments until after the 30 days are used up. on gamecard the 30 days are added to the gametime card time.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10
04-07-2010, 09:06 PM
intermittent? try it wont take my card or paypal its just plain broken
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